Luxe Auto Concepts
United States
Reviews (6)
needed help setting up a specific use case for gifting, Robert & Chica were amazing and got me the info i needed very quickly!
Developer reply ·
Dear Luxe Auto Concepts, Thank you so much for leaving us such an awesome review! Our team, especially Robert and Chica, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or support@secomapp.com. It's always our pleasure to assist you! Best regards, Hannah Free Gifts - Customer Support Team.
Jade is awesome at responding and getting me the info I need quickly! Super fast response time and always has the answer.
Developer reply ·
Jade is the best! Thanks so much for taking the time to leave us a review! 😍 Cheers, Joshua - Smile Team 🧙♂️
This app is a must for anyone wanting to automate using outside programs. It's like magic. Also, the customer service has been top notch. I've always had a dev available when needed and gotten a resolution fast! Thanks ShopPad!
Update: It still doesn't work for us, but customer service made a good effort to try & resolve it. I will upgrade my review for that. Totally a good service if your products are standardized. Our product sizes are simply too large and complicated for Zonos. We will have to continue to use Advanced Shipping Rules and give a warning for Int'l customers. The landed cost did not work for us. We have a store with extensive items, many package sizes and weights, with different rules, tags, and more. This was all set up in ShipStation and Advanced Shipping Rules before I joined the company. I really, really wanted this app to work and spent a lot of time & effort trying to make it work. Perhaps it would, for a company with a simpler & more standardized catalog. It may partially be our fault, that sizes & weights are not stored on the product themselves, but on the product tags. I would give it 5 stars if it integrated with ShipStation and was able to pull data & tags from them. Hoping for this feature in the future.
Great app and great customer support. Robert and his team have helped us not only customize the app, but also our store and theme to better use the new features it gives us. We primarily sell our own products, but now with this app we can start to feature other brands on our site.
The menu does exactly what it says it does, but the customer support is what I'm really reviewing here. It is 5 star! Roxana and the team got the menu working and styled on my custom theme perfectly! They even checked mobile and desktop to make sure it was fully functional.
