Life's A Beach
India
Reviews (3)
Do not fall in trap of Botspace! in hindi there is a saying " itne mein itna hi milega" fits very truly fro them. They are cheap and so is their service and app! They don't have very basics features of whatsapp and is the most inconvenient app ive ever used. Their sales guy ANMOL is a biggest scammer i've come across. Very unprofessional and has no idea how to manage a client and moreover help them. Pay more and use better services like Interakt or Bitespeed but save your business from Botspace. All the reviews you see here are requested by Anmol immediately after onboarding them, none are organic! Your customer care journey will definitely go for a toss. You;ll keep raising tickets and the shameless team will not even acknowledge it.
Developer reply ·
Nishant, we’re sorry to hear that and would like to clarify a few points. You are currently on our Pro plan, which does not include a dedicated Customer Success Manager. Higher-tier plans with dedicated support and faster SLAs were offered earlier, but you chose not to opt for them. Support levels are aligned with the plan selected. The app disablement happened because Shopify temporarily froze your store, which automatically disables third-party apps at the platform level. Once access was restored, our team resolved the issue within 12 hours, which falls within the SLA for your plan. Our team has been supporting your account consistently since November, and while we understand frustrations can arise, we believe the effort we have provided does not reflect the description you shared. We remain open to constructive feedback and are happy to improve wherever possible.
The app is easy to set up, and the edit functionality saves me so much time that i would otherwise spend supporting customers. Features like editing the shipping and billing address are incredibly useful. Im looking forward to this great feature one - click upsell that is in the pipeline. The team is very helpful!
Developer reply ·
Thank you for taking the time to share your thoughts. It’s so rewarding to hear that Revize is making a difference for you and saving you time, it’s exactly why we built it. The one-click upsell feature is definitely in the works, and we’ll let you know the moment it’s ready. For now, you can use the "Add Products" option to offer more products to your customers post-purchase, it’s a simple way to upsell while we put the finishing touches on the new feature. If there’s ever anything else you need or ideas you want to share, we’re always here to listen and help. Seeing your store grow is what we’re all about. Cheers, Shubham (always at your service!)
