Revize: Order Editing & Upsell
by Untechnickle
View in Shopify App Store ↗Reviews (125)
The app works as stated. The couple times I've needed help, their chat support answered almost immedately and either took over and made the edits or explained it very clearly. If you need an upsell app, this is a solid one!
Shubham is very attentive; five stars for him as he's the only reason we're still working with this tool. The app is a little rough around the edges for the admin and the customer, but they are working hard to tune things up and I have no doubt we'll be able to give a full five stars on the app soon enough too.
Really FAST communication every time I had a question. Personal help with everything to set me up and even after I was set up! SO easy to use and my customers can now do the editing work instead of ME! yay!
Excellent app - has saved our customer service team huge amounts of time by allowing customers to cancel their own orders. Support is very responsive and helpful too :)
We use Revize on our headless store (Hydrogen) and the integration was effortless: a few blocks to add on the order status page and the thank you page, and it was live. The results speak for themselves. In about 20 days, 230 orders were edited by our customers in under a minute, generating over €1,000 in additional revenue and an estimated ROI of more than €3,300. Customer service requests related to wrong sizes, wrong variants or cancellations have almost disappeared. And the support really makes the difference. Shubham responds quickly, adapts the app to our needs and found an immediate solution when we ran into an issue. I recommend it without hesitation.
Exceptional customer service and support! Shubham especially was incredibly helpful in assisting during the setup process. The app itself works incredibly efficiently.
We’ve had a great experience with Revize, especially thanks to Shreya’s support throughout the whole process. Our main challenge was finding a way to offer our customers a longer order editing window without creating any risk for our stock, particularly for limited and low-stock releases. After testing and discussing different options with Shreya, we were finally able to set up a 15-minute editing window while keeping our inventory fully protected, which was exactly what we were looking for. Since implementing the 15-minute window, our customers have been using the editing functionality more frequently, which has been a great sign that the solution is genuinely useful for them. We have now even moved beyond the free plan because we exceeded its usage limit, but this has been a positive development for us as it means the app is actually being used by our customers. A special mention to Shreya, whose support throughout the whole process has been incredible. She was always available, patient and extremely helpful, taking the time to understand our specific concerns and helping us test and find the best solution for our particular setup. Her support made a real difference. We’re very happy with Revize and would definitely recommend it to other Shopify stores looking to give customers more flexibility after placing an order.
We’ve had such a great experience with Revize! The app was incredibly easy to set up and integrate into our website and everything has run smoothly from the start. It’s made the post-purchase experience so much easier for both our customers and our customer service team, giving customers the flexibility to make changes or add extra items to their order without needing to contact us. The Revize team has also been amazing to work with! Super helpful, responsive and always happy to assist whenever we have a question or want to make an adjustment. Overall, it’s been a really seamless experience and we’d definitely recommend Revize to other brands looking to make order editing easier for their customers!
Shubham was great and helped me with all my questions and went above and beyond. Many thanks!! Highly recommended.
Super handy and has saved us so much time with editing customers orders post-purchase!
Very good Order Edit App at a fair price. New Upsell Feature looks extremely polished for a first release. Team really seems to find their footing, making Revize my go to solution nowadays. Support is personal, fast and very helpful. Keep up the good work!
Revize has been a fantastic addition to our Shopify store. It gives customers the flexibility to update their orders after checkout, which has significantly reduced support requests for address changes and product edits. The setup was straightforward, the interface is clean, and everything works reliably. We also appreciate the customization options and how seamlessly it integrates into the customer experience. The support team has been responsive whenever we've had questions. Overall, it's a well-built app that saves our team time while improving the post-purchase experience for our customers. Highly recommended!
A fantastic plugin and above and beyond support. Amazing experience. Shubham took the extra time and put in so much effort to make things work for us. We deeply appreciate his help.
Der Support ist sehr gut. Alles läuft. Vielen Dank.
Extremely satisfied with Revize! Shubham always go the extra mile and takes care of us the best. This app is great in itself, but again, that's the care, support and dedicated help from Shubham that shines and make the deal a no brainer. 100% recommended go give it a try.
We’ve been using Revize for a couple of months for order editing, and it has saved us a lot of support tickets. Their support team is amazing — super quick to respond and extremely helpful. The new withdrawal feature for the EU is also very well built, with all the necessary automations included, so no manual work is needed from our side. Highly recommended!
Erinomainen asiakaspalvelu! Nyt pääsen testaamaan sovellusta. Olen vakuuttunut että se on hyvä.
Tanto la aplicación como el equipo son fantásticos. La app es intuitiva y funciona genial, y el soporte es de otro nivel: siempre disponibles, muy profesionales y atentos en todo momento. Se nota que realmente se preocupan por sus clientes. Totalmente recomendable.
Utrolig god service - appen blev installeret og oversat til dansk af Revize medarbejder. Kørte en annullering testordre og alt fungerede upåklageligt.
Shubham helped me out instantly and set things up for us. All seems to be working as expected, so happy to recommend for others at this stage.
The support this team gives cannot be beat. As merchants, we often find many great apps, but what sets them apart is the level of service their support teams can provide. If you choose Revize, you will not be disappointed. They helped me through the setup and made the process smooth and quick. I would 10/10 use their app! Additionally, their pricing structure is extremely competitive and the best I have seen!
Great app. Saves Time with dealing small changes in the order.
We’ve had a great experience working with for post-purchase order editing on Shopify. What truly stands out, though, is the support and communication from the team — especially Shubham and Shreya. They were incredibly responsive, quick to investigate and fix bugs we reported, and always available to jump on calls when needed. On top of that, they were open to feedback and even agreed to implement a few feature requests that were important for our workflow. You can tell they really care about their merchants’ success. Highly recommend working with Revize if you want a reliable order editing solution backed by an excellent team.
This app covers every possible base for Post Sale customer experience! It ticks every box, does it with style and clarity, is built for Shopify, works absolutely as the customer expects and reduces massively the burden on your support team. It's extremely well priced. All of the above is enough to earn a five star review, but then you meet the support team! These guys are responsive, available and simply amazing! More an extension of your own team than a solution provider - these guys (shout out to Shubham!) go the extra mile, every time and treat you like family! If you need a post shipping or preorder editing tool - look absolutely no further!
We are very happy with the collaboration with the Revize team. Before we wanted to use the app, steps had to be taken regarding a security review. That was no problem at all. We get super fast answers to every question, and the team is eager to think along with us.
Shreya has been amazing to work on implementation with. We have a complicated inventory system that we have to work with to have these changes flow through, so while the set up has not been simple at all, we feel comfortable every step of the way because she is so supportive and helpful. We are excited to see what Revize can do for our customers!
One of the best apps out there on Shoppify for order edits. Our experience has been pretty smooth & seemless. Works every single time. Highly recommend this!
Shubham was the best! He was patient with my request and helped me troubleshoot it until it was fixed. His instructions were easy to follow and clear. Problem was resolved quickly. Thanks again!
Great app, easy to setup and use and it does what it says it does with no issues.
AMAZING!!! Best part is the support team is so responsive and really does everything they can to accomodate each stores needs . They went above and beyond helping me set up some unique features ndmaking sure it operates smoothly with my other apps They even followed up and made sure we had no issues. it can b so frustrating navigating apps on shopfy but revize is different! a breath of fresh air and gives you back those sleepnless stressful nights thank u!
excellent support and easy to use app!! highly recommended!
Great customer service. Shubham and team are doing a great job. Nice functionality with app that is intuitive and solves a blocker for my CS team.
Shubham helped me within 5 minutes! Perfect service!
Revize has been a brilliant addition to our Shopify stack at Knya. Being in the D2C space for medical apparel, we often receive size or address change requests right after customers place their orders. With Revize, our customers now have the flexibility to make those changes themselves — no more back-and-forth emails or delays. The impact has been immediate: fewer support tickets, smoother operations, and most importantly, a better experience for our customers. The upsell feature during edits is smartly executed and has even helped increase our AOV. Special shoutout to the Revize support team — they’ve been extremely responsive and hands-on throughout the setup and onboarding. Highly recommend this product to any D2C brand looking to improve customer satisfaction and reduce operational load.
Super duper support! This app has the best support. Period. I reached out to them to enable shipping address edit updates for the customer and within 2 minutes they enabled it, authenticated my domain so that the emails are sent via my company's email address + they even solved a bug for me, that wasn't even related to their app. For a fashion store, wrong size orders remain inevitable. I'm sure Revize would put a pause on that, or reduce the amount of tickets we receive related to that. Exceptional team, super good looking product - I'm hell impressed. Keep up the amazing work. -RST
This works so well! Customers can actually fix their own mistakes now instead of emailing me 50 times. Just had someone change their address, add 2 items, and swap a variant - all without me lifting a finger. Setup was stupid easy too. 10/10 honestly!
Revize went out of their way to edit their platform to do something they hadn't done before- allow edits to orders already placed. We were struggling with thousands of preorders that needed address updates, and making them manually was taking hours of staff time that could have been better spent. The Revize team helped us filter and tag the appropriate orders, and then create an email flow to reach out to everyone- including people with multiple orders, a new use case for them again. We are extremely happy that we have put control for these edits in the hands of our customers. We have saved time, prevented errors, and reduced stress. We highly recommend Revize! -Cindy (CEO at Sunny)
Incredible app, very easy to use (5-minute setup) with VERY USEFUL features. Shubham's support is incredibly helpful; I requested an app customization and they did it in 24 hours. That says it all.
After having a bad experience with another order editing tool, I tried Revize, instantly I was greeted with a message from the team, and they helped me install revize for not just future customers, but past customer orders. Amazing!!
Responsive customer service when I had a couple unique items and a bug, bug was solved rapidly and fast response time. Great support!
Simply the best app I've used so far on the Shopify App Store. The service is tailor-made, ultra-responsive at all hours and in all time zones. They do their utmost to add custom features. The app has changed my customer service experience with invoice generation (tailored to the brand identity on request) and also because people can do absolutely everything. Setting up the app is a breeze. The UX and branding are excellent and really make you want to trust them and have them as a partner forever, as the app is so useful for all e-merchants. I also see better upsell results with this app than with a post-purchase app or upsells at checkout. You can ask them for absolutely anything, and they'll get it set up as quickly as possible. I'm really impressed by their desire to do things right. Thank you for your work, Shubham and your team.
Really great app. Makes editing orders so simple and saves hours of customer requests. They are always open to new suggestions and very responsive.
Revize allowed customers to fix their orders right after purchase, which really cut down on support messages. Smooth, fast, and extremely convenient. Great app!
this is a very neat app it works flawless, and support is super helpful
10/10 onboarding experience. I tried lots of apps, always a headache, something never works as you like. This one actually not. I was surprised. The translations (We have 10 languages) were auto-added and after a quality check actually pretty good too. Already in first 24 hours 10 orders editted so pretty nice. (Shubham helped me)
Shreya has been very helpful and communicative to help us install and configure the app. The app has many useful tools and we are yet to explore them all but will definitely be looking to utilize as much of the other tools down the track here. Thank you for this wonderful app Revize team!
We seen an ROI on the app and the Support is great! If you use it correct in your Email-flows its a no-brainer app
Brilliant app - customers often input the wrong shipping address in haste and we have to go back to liaise with them on which one is correct! The app resolves that pain point and has saved hours of time. But what really stands out about this app is the support team. They are honestly the best I have ever worked with - quick to respond, patient, and genuinely invested in helping. It makes such a difference to feel supported while trying something new. I am really impressed, and very grateful. Highly recommend!
does what it says. edits orders. saves me time. no issues so far.
-App funtionality: 5/5 -Customer Support: 5/5 -Pricing: Continue reading Details and thoughts: 1) First impressions weren't promising because the app blocks didn't show at all. I contacted customer support and eventually we figured out. IMPORTANT: THE APPS WORKS, the issue was of the order itself somehow being messed up by a previous app i tried (it added products rather than replacing them with new variants). Customer support placed a new test order, edited it and it worked. I placed a test order for myself to see also and yes, the blocks now are visible AND working. 2) Customer support was excellent, nothing more to say here. Shubham, i appreciate the help man. 3) Sooooo, pricing... At the time the review is written, there are 3 plans, Free / Starter / Pro. The first two are almost identical, with the Starter offering unlimited order edits. Fine. The PROBLEM is that the Pro plan scales very aggresively from 29$ (Starter) to 129$ (Pro). Pro plan has important editing features (at least in my opinion) like Add/Replace Products. Maybe a better option would be a paid plan between the Starter and Pro, offering at least some essential editing features like the above and having an editing threshold (maybe up to 300 orders, i don't know) or something else. To my eyes its something that makes it difficult for new stores opt for it. This one alone has left me with a bitter taste of that great app. Why great? the app is NOT over bloated with menus in the dashboard, nothing more, nothing less, i believe it has most things a store will need. But, given that i launch my eshop in a few days and not having really any true experience in sales until now, take this with a grain of salt). To me as a new shop owner seems ideal though. FEEDBACK: 1) The "edit" link in the variants tab is too small and easily unnoticed, place all fields in the variants tab instead of the pop up window but make the fonts / selectors a little bigger. 2) I believe a "Download Invoice" never hurt anyone. By not being an editing feature, it deserves its own place for better clarity. 3) Couldn't test more because... you know... Pro plan restrictions. -So, why the 5 stars? To me, as a performance / functionality / minimalist (and new store owner) driven individual and having tested some order editing apps, this one stands out. The pricing leaves a bitter taste but that's up to them to decide their business plan (but i hope they introduce more paid plan options in the future). IF PRICING IS something that matters more to you for judging an app, then maybe the overall rating would be lower to you. Myself, i always separate these things. Overall, greatly performing app but sadly not for me as a starting eshop (maybe in the future)...
Support has been fantastic from day one! We have loved how supportive the team has been to provide us with the custom functionality we needed. Would definitely recommend
Super easy install process and very responsive support team! Does exactly what it is supposed to do. Revize is already reducing our CX tickets so can't imagine how useful it will become during peak season when customers can resolve their own issues.
This app has som of the best support in the business. David www.Satin-Boutique.com
Shubham was the best at providing me with guidance and assisting. Def the best customer support I've had
Honestly, Revize just makes life easier. I’ve had customers message me minutes after placing an order saying they picked the wrong size or typed the wrong address. With Revize, they can just fix it themselves, no emails, no chaos. It’s saved us a ton of time and cut down on silly returns. Wish we had this sooner.
Who are these people?? I swear I’ve never gotten this kind of support from any other app. They didn’t just help with their own stuff, they legit fixed random problems I was having on my store too. Like?? Who does that?? Also... this app is seriously cracked. It has everything. All the features I saw in the other apps rolled into one, and it just works. Super fast, no bugs, no drama. It’s been live on my store for two days and it’s already converting Big love to the team <3
Great setup with Shubham, app works perfectly. Great stuff!
We have been using Revize for 6 months now and I am very happy to confidently give a 5 star review. It has saved us hundreds of hours that would have been spent on customer support emails to make simple changes to orders. Recently we encountered an issue with how the app was working in collaboration with another app we use and the technical support we received from Revize was exceptional - they took ownership of the issue from the outset, and subsequently identified and resolved the bug the same day. I highly recommend this app, it will save you a lot of time and money.
We are using this app for editing the Orders before they are shipped wrongly. - Address and phone - zip code - error mail And it works perfectly with our ERP integration.
This is by far the best app I have ever used, the best part is the response from the staff, they spent 3 hours helping me with my problem and even helped me optimize the site speed. I have invested at least a lot of money in Fivver, and although I haven't used it all, from what I have experienced so far, it is well designed and does solve the problem of modifying orders after purchase. Thanks again Shubham for all your help, thank you very much! I really appreciate you! Shubham!
Probably the best support and clearest messaging of any post sale app we've explored! The responsiveness and helpfulness is matched only by the feature set and ease of deployment of this solution. Could not recommend it more highly!
