Haisue

Penelope was able to assist us with extending the use of this app for free.

After testing a number of shipping apps, we decided to use ShipX and we are glad we did. ShipX offered all the features we were looking for as we have complex shipping rules based on postal codes in Canada. We also needed an app that has a smart packing algorithm that takes into consideration the dimension and weights of items and the app does that well. Meaning, the app allows us to optimize the space in our shipping boxes which means saving on shipping fees for us and our customers. Also, the apps allows us to use customer tags or product tags for special rules or scenarios adding to its flexibility. Finally, the ability to sync products with a push of a button instead of manually entering/uploading excel files with new products makes our job easier. The support from the team is probably one the best out there. The team is available for live chat, emails, and zoom. We are very happy with the support we received thus far and continue to do so from Nithish as he is always helping us with our requests and inquiries guiding us to set up things correctly and finding us solutions when we cannot our selves.

After testing several wholesale (B2B) apps we decided to go with this app. It offered the most comprehensive features and the pricing is reasonable. It also had the option to connect to other related apps for additional features such as the WSH Order Form & ReOrder which we also ended up installing and using. The team there is very quick to answer our inquiries and helped us set things up exactly how we wanted. They helped us with our custom requests as well. Shanna from the team is very knowledgeable and assisted multiple times with quick and effective solutions after we started using the app. While Parth helped us in finding the right app features and with our initial set up phase.

Great service start to finish. From the very first demo migration to the last quality check, the team at LitExtension did a wonderful job in assisting us all the way. We mostly worked with Ben, who was able to find solutions to migrate the data items from our old store that were unique to our business into easy-to-find and easy-to-use data items on our new Shopify store. We definitely recommend the All-in-One Migration if your store has a high number of data sets (e.g. thousands of orders/customers) and unique items (e.g. expiry dates, country of origin, dimensions). The only thing that was somewhat challenging is the time difference since we are based in Canada and the LitExtension team is based in Vietnam and support is usually provided via email only. We wish there was an option to set up calls every now and then to make communication a bit easier/quicker. With that being said, we are still glad that we found LitExtension as we can't imagine being able to complete the data migration of our store without them!