Mount Mansfield Maple Products
United States
Reviews (7)
garbage instructions, garbage AI on shopify to help. Shopify you need to start using all those profits to make better systems.
StoreYa has been a great marketing partner. Emma has been an extremely responsive account manager and has worked hard to ensure a successful program for us. This has been the most beneficial marketing app with a stronger ROI over the other options we have used in the past. We've been with this app for a year now and its working out great. Thanks!
Excellent app, support, etc... Been using it for 2 years and very happy
Works well and customer support is helpful and usually responds very quickly. **UPDATE** Unfortunately, we had to switch to a different app. The notify button kept randomly disappearing from our pages. After several attempts to fix the issue, support said the app doesn't work with GEMpages landing page builder. Not sure why the two would affect each other, since BackinStock functions on the product pages, not the landing pages. Support said there wasn't a fix, so we had no choice but to find an alternative.
This app has been really great for us. We use it to run our rewards program. Our previous rewards program was based on points and we had multiple customer contacts each week because it was overly confusing. The Rise program is really simple and straight forward and we've had great feedback from our customers. It was really easy to setup and we were able to simply import our existing customers into the Rise system. It looks great on our website and performs exactly as it should.
Developer reply ·
Thank you for taking the time and effort to leave a review. We work hard to deliver the best service possible! 🙏
We switched from Recharge to Recurpay a couple weeks ago. So far everything is working as expected. We had some hiccups in the transfer due to issues on the Recharge side, but Recurpay did a great job of handling everything. The chat support is fantastic. They reply promptly and the agents either know the answers or can get them very quickly. I'm giving 4 stars because I would like the ability to sort subscriptions by next order date, as this helps us with planning. It's also is a challenge that we can't update payment information or create new orders and enter payment manually within Recurpay as we could in Recharge. I understand this is because of how payments are processed, but it does create a roadblock for us when helping our customers. All in all, it's much better and cleaner than Recharge as it doesn't create duplicate listings and, so far, it always functions as intended without a bunch of random glitches.
Developer reply ·
Thank you for taking the time to share such thoughtful feedback and for trusting Recurpay with your migration from Recharge. We're delighted to hear the migration experience and our support team met your expectations. We also appreciate you highlighting the areas where your workflow could be improved, especially around planning subscriptions and managing customer payments. We'd love to better understand your use case and the workflow you're looking for so we can see how we can help. If you're open to it, please reach out to us at help@recurpay.com with a few more details, and our team will be happy to discuss it with you. Thank you again for your valuable feedback and for being part of the Recurpay community. -Shubham
Excellent App and Excellent Customer Support. I bought a Theme with all the Store features I wanted, but the pagebuild made the overal website feel very cut and paste templatey... With GEM I was able to easily create custom pages that made my site look and feel very professional. You can input custom Liquid Code anywhere on your page so it is easy to install 3rd party apps for contact forms and galleries, etc... GEM is perfectly compatible with all web browsers and mobile devices. I needed a little custom coding for something and the developer provided support at no additional charge within minutes. (It was midnight for him). I have chatted with the developer several times and the customer support has been instant, helpful and friendly. I also tried out 3 other top rated pagebuilder programs and GEM is hands down the most powerful and user friendly. I HIGHLY recommend it!