Good Harvest Organic Farm
Australia
Reviews (4)
Overall I am really happy with Recharge's support. Today the team member did a great job looking into my query, professionally responding with all the necessary information and fixing the problem. Was very helpful. Compared to other software, recharge's support is quite good.
Developer reply ·
Thank you so much for taking the time to leave a review! - Ty Bailey | VP of Services
I had been persisting with trying to use this app on the free plan but after much consideration ended up going to the Pro plan. $49USD a month seemed manageable. I then got notification that they had authorised a $5000 a month spending limit on the app on my shopify. What the HELL? There is no way I would authorise that much spending limit on the app. This feels super scammy - i've since requested account deletion and taken other steps to ensure I am not charged that much but what kind of app needs that level of account charges authorised?? The plans are super confusing and it costs way too much for any kind of useful app features. EDIT: Developers came back to me very quickly to refund the $49 charge and cancel our account. Something to do with their set up/billing system?
Developer reply ·
Unfortunately, our billing is pretty complicated (four products and "credits") so we weren't able to use the normal Shopify subscription model. We needed to have that $5000 charge limit so we're able to charge based on usage or any possible plan purchase. Having it set up like that means we're able to charge your Shopify site like a credit card (so it works just like our normal billing). I got your request to close your account and I've also refunded that $49 charge we made.
I've been using this app for 10 days now and can honestly say that it will save me about 4 hours a week of manual data handling. The work Mallik has put into creating custom reports for me is amazing. I've now got reports that tell me all customer order info, a picklist, and we are working on financial reports also. Their service is second to none and I highly recommend this app! Thank you Mallik! You are a legend!
Enjoying this app so far and appreciate the support in getting this set up thanks to Jon. Would love to see supported customisation for emails and widgets in a drag and drop style editor. Am yet to see converted referrals to ensure it all works with our many apps, but happy to be set up and running with it.
