ToyShnip
United States
Reviews (9)
Great app. We use it often and saves us a lot of time. We recommend it to anyone who has a large inventory. ToyShnip
Customers do not understand that they are placing multiple orders in one checkout. They go to one site, add products to the cart and think it is all one order. This creates confusion due to multiple charges on CC and shipping charges. Customers do not get discounts on products from other stores even though they put a discount code at checkout. If other stores mess up the order, customers do not know who to reach out for assistance. Shopify provides very little information regarding orders and how commissions are calculated. There is very limited ability to choose what will be advertised on the site and many products are unrelated.
Developer reply ·
Thank you for raising this. We understand the multiple-merchant experience can be confusing for customers. A few clarifications that might help: "Sold by" badges now appear on product pages, and customers receive separate order confirmations from each brand. You can see which merchant fulfilled each order in your order details to help route customer service inquiries. We're continuously working to improve the checkout experience. Recommendations AI-powered and will change depending on the placement and search query. We encourage you to exclude competitors and otherwise the algorithm will source the best products for the customer in the moment.
Great app. Easy to install and does everything automatic. We didn't test yet the translation, but for those who don't understand English it can help.
Worst customer service. A representitive name Noel lied and tried to gaslight me. We chose to do a price increase on Amazon in order to offset the Amazon fees. The app published the products in the original Shopify price. When I contacted customer service, they said tha the price the app sent was correct. I send them screenshot showing that the price was wrong. He wrote "One thing for sure is that the App sends the information/details to your Amazon Seller Central with the correct Prices. " That was a LIE as the screenshot shows it did not.
Downloaded the app to create a bunch of collections. I uploaded an import file and it is stuck for many hours. I can not cancel the job and no one in support is answering. Time to find a different app.
Developer reply ·
Hi. Apologies, we resolved the stuck process. If you try again now it will work. We are sending you an email.
Very simple and gets the job done. Took a few minutes to figure out and it is now showing on ToyShnip.com.
Developer reply ·
Thank you for the 5* review and for the usage of our app! Reputon Team
Easy to use and have a great and fast customer service response. We use a couple of their apps. -ToyShnip-
Developer reply ·
Thank you so much for the 5-star review! 🌟 We greatly appreciate you using the app. Cheers, Kevin
App works great. But their new billing is not worth it. They charged us based on the amount of contacts we have in our database, not sales recovered. So we got charged based on sales we had years ago and still have the contact information in our database. This app has nothing to do with those sales and it is not worth it.
Developer reply ·
Thank you for taking the time to share your feedback with us. We really appreciate it. We have reached out via email to address this situation and we hope you can get back to us. Thank you again! :)
Easy to install, does the job. Just what we needed to our website. great app! Thank you from -ToyShnip-
