PerthCakeCollective
Australia
Reviews (5)
Customer service has been extremely disappointing. This app was installed in the PRO version by a developer who has since had their access revoked. We are a production kitchen and do not operate a POS or retail checkout, so this app has never been required or used. Despite this, I’ve only recently discovered that we’ve been paying for the subscription for years. The team can clearly see there has been no usage at all, yet they have refused any form of refund, hiding behind policy rather than exercising discretion. As a small business ourselves, we regularly offer gestures of goodwill to customers when mistakes happen, even when policies technically allow us not to. It’s disappointing to see none of that same understanding or flexibility extended here, especially given the clear lack of use and circumstances surrounding the installation. Very disappointing experience overall.
Developer reply ·
Hi there, I really appreciate you sharing your feedback with us. It’s understandable that finding you’ve been paying for an unused app is certainly frustrating and that mistakes happen, and I appreciate that you’ve already contacted our team, but have yet to see a refund. I can assure you that our Billing team has the ability to offer gestures of goodwill in certain cases such as yours, it may just be that your case hadn’t yet reached the right team, and I apologise for the result so far. I encourage you to reach out to our team again via https://shopify.link/vRnL - our chat Support Advisors can work live with our Billing team to make sure we can resolve this for you. - Rick, Shopify Support
Rosie was amazing help in the chat room, she worked beyond my expectations.
DHINA was an excellent support. Extremely helpful and quick assisting with integration of the app as well as kind and patient.
Developer reply ·
Thank you for taking the time to leave us your wonderful review. We will be glad to assist you at any time.
Reliable app for your collection/delivery scheduling! I needed to add a few things to the confirmation emails we receive and the customers receive so I emailed them and within a couple of hours they added these for me and recoded the confirmation emails! Amazing service!
Developer reply ·
Thank you 🙏🏻🙇🏼♂️ for your awesome review, Ashleigh. 🥰😍 ➝ We are so happy 😊 to hear that you find our app reliable for your collection/delivery scheduling. 😊 ➝ We are glad that we could help you with adding a few things to the confirmation emails. 🎉😎 ➝ We always try to provide amazing service to our customers and meet their needs. 🎉🎊 ➝ We appreciate your feedback and your support. We hope you continue to enjoy using our app. 👏🏻🙌🏻
