Kandix
France
Reviews (7)
The app works really well and the team is very responsive. I had an issue with points being awarded for photo reviews, and it was resolved. Efficient service, I’m happy with the result.
Excellent app. It does exactly what it’s supposed to: multiple layout options, good customization, and a much cleaner presentation than Shopify’s default product gallery. It’s reliable, well designed, and truly improves the visual experience on product pages. I fully recommend it.
I'm overall very happy with this app. The layout is clean and easy to use — honestly the simplest and most intuitive gallery interface I’ve found on Shopify. I haven’t explored all the features yet, but everything I’ve tested works well so far. Support has been responsive and helpful when I needed assistance. A great solution for displaying image galleries cleanly and efficiently.
I'm mainly using MooseDesk to manage my FAQ section. The app is generally easy to use and convenient. I’m currently on a free beta version, so I understand that not everything is fully polished yet. I did run into a bug when adding a new question — it broke the formatting (fonts, bold text, etc.). Support eventually fixed it, but the time zone delay made the whole process a bit frustrating. Since then, I've been hesitant to make further edits. That said, the tool shows promise, and I’ll likely use it for more features in the future. I’d recommend it to store owners looking for a simple FAQ solution, keeping in mind that a few improvements are still needed.
Developer reply ·
Hi dear, Thank you, Kandix, for taking the time to leave such a thoughtful and constructive review. ❤️ We’re glad MooseDesk has been helpful for managing your FAQ and truly appreciate you being part of our beta journey. We're really sorry for the formatting bug you encountered earlier — and we completely understand how frustrating the delay must have been. The issue has now been thoroughly resolved by our dev team, and we’ve implemented safeguards to prevent it from recurring. We’re also actively working to reduce timezone friction by expanding our support coverage. Your feedback helps us grow and improve every day. We’re thrilled that you see the potential in MooseDesk, and we’d love to continue supporting you as you explore more features ahead. Warm regards, The MooseDesk Team.
Excellent app, very easy to install and set up. Everything works perfectly across my product pages, no bugs at all. I contacted support once — they were fast and efficient. I definitely recommend this app to any store looking to implement size charts quickly and seamlessly.
Developer reply ·
Thank you so much for the kind words.We're really glad to hear the app was easy to set up and working smoothly across your store. Appreciate you pointing out our support too, we’re always here if you need anything. Thanks again for the recommendation :)
The app does the job and includes all the essential features you'd expect from a solid loyalty program. However, setting it up took me a lot of time: I had a very specific brand identity, and adapting the visuals required quite a bit of custom coding. If you don’t know how to code, expect to make compromises or rely heavily on their support team. I had a lot of back-and-forth with their support — some team members were patient and helpful, others less so… To be fair, I think we ended up testing each other’s limits! In the end, with some outside help, I managed to set up a loyalty program that works for me. I do recommend the app, especially for merchants who are comfortable with customization or have access to tech help — and of course, for those whose branding fits the default design without major changes.
I'm overall very happy with this app. It was easy to set up, works perfectly, and fully meets my needs. I especially appreciate the ability to add a watermark to the PDFs sent to customers. The only minor improvement I’d suggest is adding multilingual support for the download interface, as it’s currently only available in English. Other than that, I highly recommend this app to any store selling digital files.