Chalet
United States
Reviews (5)
Their support team was able to identify what we needed
Developer reply ·
Thank you for your review! We’re glad our support team was able to understand your needs and help you find the right solution. We really appreciate your support!
I’m very sad to have to write this review. We launched on the new UI Extension version of Zapiet with ShopifyPOS and our online store. It’s a beta so it had some bugs but the support team was great in working through them. We do 95% of our revenue in store and when we started our biggest retail weekend of the year, they pushed an update that rendered the POS app useless. We spent countless hours setting up delivery dates by zone, among other settings. But now the POS app tile lets our sales team & cashiers select ANY date for ANY zone. They probably think this was a good idea because it makes it more flexible. However, our sales team just wants to know the available date and not select a date that isn’t feasible to deliver. It’s sad because they built some great functionality in the backend but now it’s completely disconnected from the front end in POS. I hope they’ll reconsider, but we’re starting the process of migrating to another app or building our own.
Developer reply ·
Hi, Following your feedback about the POS extension, we want to acknowledge here that these issues have been resolved on the latest version of the extension. We appreciate your feedback as it pushes us to improve the app to better suit the needs of merchants like yourself in the day to day running of your business! Best wishes, Bogi Zapiet
The online part works nicely, but I'll have to share the perspective of a brick and mortar retailer with ShopifyPOS. It stopped working on POS 4-5 months ago and it hasn't been fixed. So, it doesn't seem to be a good fit for those who focus who have stores. We'll probably be looking elsewhere for one that'll work well with POS.
It's done about half of what I expected it to. I switched to it from Bold Subscriptions V1 which was pretty awful. I was thinking that since ReCharge was the market leader, it would be better, but it's just given me different problems. Many of our subscribers didn't make it over, there's a lot of duplication of subscriptions on the ones that came over, and generally I still don't think the portal aspect is working. Also, despite being natively within the Shopify checkout now, it does not work with Local Pickup and Local Delivery functionality.
Developer reply ·
Thank you for your feedback. We aim to be the best platform to help merchants maximize the value of their customers, and feedback like yours ensures we are providing the best solutions on the market. We’re sorry to hear you had trouble with your migration & tool accessibility. We have brought this to the attention of our team and will investigate further. - Ty | VP of Services
This app is huge for us to be able to sell variably priced Christmas Trees and our custom planter arrangements. I'm not sure how we would do it without this app. So glad this exists!
Developer reply ·
Thank you Lawson for the kind review!
