Petit Vour

I have to agree with other reviewers who describe LoyaltyLion’s billing practices as deceptive. I would also describe it as predatory. We were customers for years and spent over $25,000 with them. Before our annual renewal, when I knew I'd be winding down our business soon, I told their Renewals Team I wanted to switch to a monthly subscription. I specifically asked them to confirm we would not be billed for a 12-month plan. They confirmed our billing would be monthly. When I asked to cancel a few months later, they claimed we were actually on another annual contract... just billed monthly. Clearly, that's not what I meant when I asked to switch to a monthly subscription. Even after I explained that our business was closing and provided our public closure announcement, they continued demanding payment and threatened debt collectors. I don't expect companies to act with high morals, but such unethical behavior was shocking to see.

As an update to our initial review, Pickzen reached out and worked hard to make sure the app was working correctly. They do need a better knowledge base online, but they tried hard to resolve our issue and the app is working well so far, so we have not complaints at this point.

This has been a great app for us. The support has been excellent, quick and responsive. We're thrilled with everything thus far!

My team has been using the Yotpo review app for perhaps 5 years and have had a wonderful experience. Any questions or concerns we've ever had have been resolved by the incredibly professional and friendly team at Yotpo. Would I recommend the app to other business owners? Absolutely!

We absolutely love this app! Support has been great as well. We were looking for a way to create beauty profiles for our customers, and we've been very happy with what we've been able to accomplish with Customer Fields. All-in-all, great app and great support.