Westside Love
United States
Reviews (6)
Huge upgrade over our previous cart. Customer support is also great. Gift with purchase and upsells has been pretty awesome. Highly recommend.
Customer support rocks. Sophie rulez
Great app. Game changer for us and our customers.
UPDATE 10/26/21: Had to change from 4 to 1 star. The bug we reported earlier was not totally resolved and our upsell offers display as a glitched mess 50%-70% of the time in our customer carts. We've now been working to have this resolved for two months with no fix in sight. Every week support asks me to see if the problem has been fixed, and every week I spend 5-10 minutes testing and then reporting that nothing has changed. At this point I don't believe they are updating code, but rather just pushing a "refresh button" within the app that is supposed to resolve this seemingly common glitch. I do know our friends who referred us to this app run into this bug periodically, but have had less issues resolving it. This is not helping sales, but quite the contrary. If it isn't solved within the week, we're going to look for another solution. INITIAL REVIEW: This app is still fairly new to our shop, but overall we're happy with it. We had a bug with our cart, but customer support was all over it and worked to resolve it quickly. If we can see that the app is doing a solid job increasing our average order value we'll update to 5-stars.
Developer reply ·
Hello, friends at Westside Love Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. -Jevon & The In Cart Upsell Support Team
An incredibly useful app that has helped close a lot of sales from items out of stock, and identify which of our products are in most demand. Highly recommend it. I do think the backend could improve as far as design and ability to navigate the data of sign-ups for specific products.
I was totally happy with this app, until I realized almost 4 weeks after importing my customers and orders, that it somehow changed 400 paying customers into non-subscribers within Mailchimp. Literally 5 hours after troubleshooting with Mailchimp support, who were patient but not the most helpful, I've gotten them back. BEWARE, back-up, and then double check your email contacts before and after import. I can't stress this enough. The support team for this app is very quick and helpful. I may have just been unlucky, but be careful.
