HyggeB

Samuel from Oneship provided great assistance in helping us setup our account. With an aggregator, we manage to squeeze out cost savings and it becomes significant when volume increases. So far no issues on the functionality with sync-ing to orders & fulfilment. It has built in email notifications on shipping status as well so that's good (we were previously using other third-party with additional cost). --- Further feedback from us was resolved quickly as they reached out to the main courier we used for better integration.

tldr: An app that kinda works, but with major flaws in the bundling setup. Developers also have no interest in resolving bugs with customer service that just puts you on hold for months. Not recommended. *************** 1. Our Use Case: - We are a bedding store that sells almost everything through bundles from bedding sets. - We tested many apps and Pickystory does help to circumvent the 100 variant limits with a decent bundle setup (Product as a bundle with variants). *************** 2. Our subscription: - We moved to a Flexible plan priced at $189/mth + a % fee on revenue generated by the app. *************** 3. Functionality Flaws - The app does help to provide the product as a bundle feature with inventory sync to allow customization and selling multiple products as one. It helps to bypass the 100-variant limit faced by other apps when you bundle multiple products with huge variants. *************** - However, it comes with flaws that will affect your CONVERSION: a) If your bundle has 3 products A+B+C with a total price range of $300-$650, it will always show up as $650 as the compare-at-price, discounted with a code to the current A+B+C price, minus the bundle discount. *** Example: A1+B2+C2 (Variants) = $400 - 25% Bundle discount makes it $300. In cart/checkout, it will show up as: $650 with a total of 46.15% discount to make it $300. This becomes confusing for your customers. *** An ideal setup should show it as a $400 compare-at-price, with a 25% bundle discounted to $300. *** Understandably, the above can't be changed because it's how the app works. *************** b) When a bundle is added to cart, they are unable to display the individual items of the bundle in the cart-drawer. Customers have to go /cart page or /checkout page to get an idea of what individual products & variants they selected in their bundle. (Assuming your cart page shows item-properties). *** This was tested with Pickystory's Cart Drawer and even after 2 months of request that they were looking into it, there was no update. I had to switch to an external cart who were able to integrate the item-properties in. *** It's amusing that the cart drawer provided by the bundle app does not build in a functionality to help make bundle purchases clear. *************** c) Bugs - There were certain bugs that were not store-breaking but affects conversions. For example, our products in a bundle contains up to 8 colours. When using their color swatches, once you exceed the first row of swatches, it creates a bug where by the order of the color swatches gets messed up. *** The issue was raised around June, til to date after countless emails, they are still 'working on it' because the developers are busy releasing 'new' features. Among this, there were other bugs as well that we had to try to resolve in house since we couldn't rely on them. *************** 4. Customer Service *** As above on the 'bugs' issue. With the price we pay, we expect at least some sort of resolution on bugs we faced. However within a 2-3 months timeline. nothing was resolved. *** They are good at providing 'Calls' or fast-responses but essentially just contains the follow message: "I have checked with the team and they’re still working on the inquiries. We understand the urgency and our team is doing everything we can." ^ We've seen this message multiple times over a 2months period. *** In most other apps that we pay much less, we experienced way better dev support. Some devs even offered to workaround their apps to improve compatibility with flaws of Pickystory. *************** 4. Final Thoughts NOT RECOMMENDED for stores that relies on bundling as it is pricey for the value they provide - especially when customer support is non-existent for actual solutions. Go for custom development especially if you have at least medium sized store since it provides better cost savings within a year. You will experience less issues in the long run. *** If you however just require basic bundling function and can accept flaws above, they do have a suite of 'conversion-based' features you can use - which is why i rated this a 2-star instead of 1.

Highly recommend this app as the devs are fast to respond and provide with good fixes for issues we face. Plus the free features are really great for new shops.

We wanted a fuss-free option to get all the required purchase tags with enhanced conversions setup and this app delivered. Good support that were helpful to help configure.

Good experience and customer support. Had an issue that they helped troubleshoot by hopping on to call.

Searched through many bundle apps before finding this gem that meet our requirements: - Bundle as a product - Discount code to stack with bundled discounts - Inventory sync Had some issues that the devs patiently went through with on a call with me to resolve. Prompt, fast and delivered.

TLDR: Superb Customer Service that helped provide a solution to our needs within a very short period of time. We tried out this app for the main purpose of - Adding a free gift with min. order purchase (As part of Christmas and Year End promotions). Due to the other app we were using - providing product add-ons, it caused some incompatibility due to the prices added by the other app. We wrote it to the developer and he manage to push a workaround live for us within hours - which we thought would usually take more custom development to do. With that, we managed to push out our promotions successfully and overall i'm impressed with the help provided, as well as valid concerns raised by the developer to prepare us for any issues we may need to troubleshoot. - App also meets our requirements so we are very satisfied. Highly recommended!

Michael provided great support on some compatibility issues with my theme. Great experience from the get-go and so far, the app does everything I need. - Seamless installation - Decent array of product options to choose from - Proper conditional logic - Proper syncing/update of prices on product option selection Hopefully, we can see inventory syncing in the future to help with inventory management. (When using the app as a 'bundle-like' feature)