Trading Card Market

Needed some assistance with mapping and customer service was very helpful.

We recently launched this app on our live site with its basic functionality, so it's still too early for us to fully evaluate long-term performance and results. What we can evaluate so far is the support team. During setup, we reached out several times with questions, and the Globo team was consistently responsive, helpful, and thorough in addressing our concerns. Today, I worked with Steven regarding an issue that appeared on our live site but was not present in the preview environment. He quickly identified and resolved one issue and is actively investigating a separate loading concern with his team. He has committed to following up with us as they continue their review. Based on our experience so far, the support has been excellent. We'll plan to update this review after we've had more time to use the app and explore its additional features.

This app is a game changer for our business. Before using Report Pundit, we reviewed data from 4 different reports - Report Pundit was able to combine all that data into 1 report. We haven't made many reports yet, but every report we have wanted thus far, was able to be created within minutes. When I couldn't figure out how to include a couple of specific data points into my report, I reached out via their online chat and the agent was able to assist me immediately. The report-making dashboard is very intuitive and easy to use and the customer support is top notch! EDIT 10/31/2025: I unfortunately need to remove a star from my rating. While the customer support is still great, and we have created numerous reports that would be impossible in Shopify, the reports don't consistently generate and send as scheduled. Our team relies on the daily/weekly/monthly reports to make business decisions. There are several times a month where I have had to reach out because the scheduled reports did not work. Their team does retrigger the report and it does eventually generate and send, but it has become a huge inconvenience for our team. They have told me that their system gets overloaded when there are too many reports running. I'm guessing they need to invest in a bigger server to handle their volume.