Gardens of the Sun | Ethical Jewelry
Singapore
Reviews (4)
This app helps us get more revenue. Quick and helpful support.
App was easy and straightforward to use. Customer service was very helpful and fast to reply. Pricing per tree is slightly better than similar apps and services. We ended up settling for another tree planting service for the moment (for reasons entirely unrelated to Goodapi Sprout), but if we were to remove ocean plastics in the future, I'd 100% go with Sprout.
Been using Gempages since around 1,5 years. It makes it easy for us to design beautiful pages about our brand, team and sourcing efforts. We also use it to design blog posts and easily insert video's and products. Especially the ease of adding a selection of products from a collection is great for selling in blog posts. We recently updated our theme and ran into some issues. Gempages support was very quick to help us and solve these. We're based in Asia, and often have longer waiting times for services that operate from a different time zone. With the 24/7 support we don't have these waiting times, and it's great to have any issues solved so fast.
Developer reply ·
Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We promise to always support you until you are satisfied. If you have any concerns, please remember we're always here. Contact us via live chat or email at support@gempages.help and enjoy more of our professional support services. Happy Selling! Cindy | GemPages Customer Success Team
I tried the 14 day trial of this app and it seemed to work out well, but I never got a respond from the support team to my questions to be able to continue with the app. we were hoping to install the paid version, but it's a pity we didn't get the customer support to set this up.
Developer reply ·
Dear Ethical Jewelry, Thanks for sharing your concern. Great to hear that you like the functionality of the app. We can see, you have uninstalled the app after 8 minutes of installation. Also, we didn't find any questions from your end to our support. There is no conversation history between you and our team as you stayed only for 8 minutes. We also sent you the mail at the time of app installation. I would like to inform that we don't offer a free trial of 14 days. We think that there is some perplexity. It would be great if you can install the Etsy Marketplace Integration App again and give us another chance to serve you. Always believe in quality customer service, we always try to help our customers so we can also extend your trial according to your need. Waiting for your comeback. Thanks, Team CedCommerce.
