Drone Authority

So far so good. Really clean app with a lot of well-appreciated polish. It seems to be exactly what we're looking for and has highlighted some key areas where we could improve going forward. This would have come in handy a number of months back when we were vastly overspending on ads without realising it as well. Overall a very nice product with an equally nice customer support team, should we need them!

If there's any doubt in your mind whether this is the right solution for you, just go ahead and run the trial and your doubts will surely be alleviated. This is an incredibly well-designed piece of software (and I say that as a seasoned software developer myself). As well as its core features being extremely slick, each time I use it, I find more and more handy little power-user features that I didn't spot previously. We've gone from manually searching our inventory for stock to order (and making assumptions about what sells well), writing this all down into an email whilst also cross-referencing vendor references from price lists, sending 'PO' emails and remembering to check back each day for updates and then finally receiving the order and painstakingly updating inventory quantities into Shopify. We now just navigate to Inventory Planner, click the Replenishment tab, select the products that are forecast to go out of stock and hit 'Create PO'. We then email this to the vendor using the handy Email function and all the vendor references that we've previously entered and automatically added to each line item in the PO. Once the stock arrives, we check the stock received against the system and then hit 'Receive All', which in turn then automatically updates Shopify with all the incoming stock amounts. That's it. The whole process has gone from an entire evening of creating a PO and then another entire evening of updating stock, to a process that takes us no more than 10 minutes for each part. I can't even begin to explain how much stress this has alleviated from what was previously a very laborious task (and sometimes error-prone!) Even with its base functionality, it's invaluable, but for e.g, we found the other day that we could also automatically print barcodes for all the received stock. This is a process that would have taken us at least 1-2 hours as our previous system involved exporting product data, making data changes in Excel and then finally uploading to a specialist barcode printing app to make the final prints (which was laborious even in itself). Now, all we do is receive the items into stock and then hit 'Print Labels', which in turn prints a single label for every item we've just received. Better yet, we've been able to convert our existing label design onto Inventory Planner easily as it allows for infinite customizability due to the ability to use custom HTML/CSS (if desired). Support has been amazing. There's been a few occasions where we felt that perhaps something could be done slightly better, or a tweak made to improve the user experience and they've handled these requests perfectly, each time taking the feedback on board and in all situations have returned to me with a workable solution in record time. I've honestly been very impressed at how much they actually care about the customer experience and their ability to implement improvements so quickly. I could go on for far too long about how much time and stress this software has saved us. Needless to say, we're a customer for life!

Clean interface that's simple and really easy to use. Price is reasonable unlike a number of others that have capitalised on a captive market. I think you have a customer for life. Please don't change it!

Unfortunately, even though what they claim to offer seemed perfect for us, in actual reality they can't really deliver on what they promise (reliable live checkout integration and Royal Mail/UPS integration). It took many weeks of hitting a brick wall with support before they finally revealed that Royal Mail integration (which is a paid for addition), doesn't support the majority of shipping options (Special Delivery, International Tracked, Tracked 24/48 to name a few). Support doesn't seem to know the product very well (if you can actually reach anyone) and the system itself is unreliable when you need it most (at the point of a customer hitting Pay!). Don't even try live chat - I wasted upwards of 4+ hours waiting over the course of a several days waiting for someone to answer. Please Easyship, if you can't manage your live chat system, turn it off! What an utter waste of my time. UPS integration failed numerous times to actually display all options on checkout and seemed to be sporadic, sometimes even failing to display any rates (which massively hurts our conversion rates!). Support is absolutely shocking. I ultimately ended up complaining to the CEO and other directors via email and guess what, not a single reply to our complaints... pretty much says it all; systemic issues all the way up to the top it seems.

Shame we can't select our own label size. I really need to print brother 23x23 labels. Please make this an option!