111SKIN
United Kingdom
Reviews (8)
Onboarding with Recharge has been so simple. The platform is super user friendly and our onboarding manager Vinse has been an absolute star! It's early days for us on Recharge but I am loving the experience so far.
Developer reply ·
This is great to hear. I’m glad onboarding has been smooth and that Vinse has been such a strong partner early in your journey. Ty Bailey | VP of Services
I had a technical issue which was out of scope for the app but the team managed find a solution and to resolve it for me within a few days! They communicated with me the whole time and we’re so helpful! Great team
Developer reply ·
Thank you for this incredible review. Keep growing with PickyStory!
Our experience with Octane has been exceptional, and I cannot recommend it highly enough! Creating our quiz was quite complex, but our account manager Marina has been with us every step of the way. She is absolutely amazing! Every issue or question we had, she promptly addressed with incredible helpfulness and expertise. Thanks to her, the quiz has been a tremendous success on our website, driving significant revenue. We are currently enhancing our quiz with A/B tests, and Marina's support in this process has been invaluable. I am excited to see our statistics improve even further. While there are some technical aspects of Octane that could be refined, they are receptive to feedback and actively support app development.
Fantastic easy onboarding with Justuno, we got stuck right in and rolled campaigns out almost immediately! We were working with Kelsey and I can't recommend her enough - very supportive and informative.
I am so glad that I found this app. Not only that it's very easy to configure, the LIVE support that I received is hands down the best that I've come across in Shopify-land. Our agency recommended us two apps and I struggled to get any help from them. No Live Chat, I have to chase them on email and the phone number sent me to waiting mode and then choose the same options on repeat for 1.5 hours (OneTrust) . I found this app at 0745, got Nikos on Live Chat to help me with a CSS styling fix, and we are live by 0830! I'm so pleased with their service and I'm sure if we stumble any issue / need new feature / request, they will be there for us! In fact, he's now helping me to understand how to integrate with Google Tag Manager now,. Thanks so much Nikos for your wonderful support!
Developer reply ·
Wow, thank you for such a glowing review! We're overjoyed to hear about your positive experience with our app and especially with our live support. At Pandectes, we prioritize our users' needs and always aim to provide real-time assistance to ensure a seamless experience. It's fantastic to know that Nikos was able to assist you promptly, especially with the CSS styling fix and the integration with Google Tag Manager. We're proud of our team's dedication and commitment to helping our users, and we'll make sure to pass on your kind words to Nikos. We understand the importance of timely and efficient support, and we're glad that we could stand out in this regard. Rest assured, we'll always be here to assist you, whether it's for troubleshooting, feature requests, or any other queries. Thank you for choosing our app and for taking the time to share your experience. We're looking forward to continuing to support you and your Shopify store!
Shogun makes it easy to edit or create any page on my Shopify store! Also have an amazing support team, always very quick answering and finding solutions!!!
Developer reply ·
Thank you so much for your review! We're glad to have you onboard and are super happy that our team could help you out. Please let us know if we can be of any assistance in the future! Karl | Team Lead, Technical Support
The app works really well and the support team is very efficient and quick to answer! I have needed a bit of time to make it work properly but once you know the system, it is totally fine.
