Braeheid Gardens Ltd.
Canada
Reviews (6)
Was working perfect, but it hasn't been applying cards to customer profiles. Not sure what the issue is, but when we scan a card toa profile, it says "card number assigned" but that is incorrect and the card number does not save to the profile. Given out hundreds of cards now to customers but the number isn't associated to their account. I was told to reinstall it, same issue. Will update review after tech support fixes this, but it is now unusable and we have hundreds of cards in customer hands that arent assigned.
Saved us over $5,000 in fees in the first year. Thanks a bunch MerchBytes Thank you so much for your feedback! It helps us to improve the app. Have a wonderful day!
EDIT to add: I can not recommend this developer enough. He recognized my frustrations and went beyond what I would ever expect a developer to do to make things right. A great developer, look forward to trying the app again in the future to see if my grievances have been worked on. This app used to be quite good but it seems the developer has abandoned it. I've tried calling multiple times for support, left two voicemails but called nearly half a dozen times and never receive a phone call back. The app is buggy, and slow. If you create a product in shopify with variants, and later decide to re-do the product, (changing variant names, adding or removing variants, or deleting the entire product and creating a new one) and all of the old products and variants remain loaded into the app. The app a year ago was spectacular. Now, not so much.
This App works great and at a fraction of the price of the other "search" apps. But on top of that, there was a small hiccup in install causing a minor error, and once I brought it to the developers attention, he responded immediately via email and shut off the app while we figured out the problem, and GET THIS, at MIDNIGHT I receive an email telling me he has everything working. WTF! Dude, you stayed up until midnight working on my site. I appreciate you and your app so much, THANKYOU very much Graham!
I would enjoy this app more if there was a few additions. Balances should print on the receipt. Before a new transaction there should be a prompt to add the customer to the sale on shopify POS to prevent staff from forgetting.
