Auction Today
by Apex Apps
View in Shopify App Store ↗Reviews (326)
I just installed the app, and had an issue, and support helped me right away! Very much appreciated the great support!
Faced a few minor challenges setting up my first auction. Overall, the set-up was very user friendly however I needed assistance with setting up a dedicated space. Sam was super helpful (and HUMAN!) and did not make me feel tech-challenged or inadequate. It was a good experience. Plan to upgrade my plan once I get my auctions off and running!
«Mack mi ha aiutato a inserire e salvare la traduzione italiana dei testi delle aste dopo un errore di salvataggio. È stato disponibile e paziente, e ora i testi dell’asta che ho verificato sono in italiano. Grazie per il supporto!»
Mack was a great help and got my auction up and running in a few minutes,
Extremely helpful and pleasant to work with! Thank you, Tansy! I didn't know where to start at first and I have a lot more confidence with this support!
Good app that was easy to integrate with my shop. The customer support was genuinely helpful; I got a quick answer from a real person when I had a question.
It can be be tricky to get started but DO make sure you check out their brilliant customer support chat. Tansy was such a help and she was able to sort everything out for me, quickly and painlessly and did all of that despite me being on the free version of the app. Would definitley consider upgrading after this very positive experience.
Was getting set up for first time and Sam patiently walked me through setup and getting all my questions answered.
Good fast help. Had challenges that were quickly overcome. Good app.
Very fast response when reaching out. Can't wait to start using this
Ap works great, and support needed first time was quick. Support button right in app.
Support was very helpful with set up with handling my strict limitations. App is easy to set up and use. Will be using Auction Today for all of my future auctions.
Great customer support! Trying the app for the first time - very easy to install and any questions, customer support is not AI and is a human and actually helps you. Love it so far!
Quick and professional chat service with a human! I appreciate the help as I am new to the app. I am encouraged. Thank you! Matt
MACK helped me set up my auction with my online shop today. He provided excellent customer service and was extremely helpful and knowledgeable. I hope next time I need help, I will be able to call. on him.
Support is extremely responsive and helpful with setup!
Excellent customer service! Every time I reach out the team is prompt on responding and quick to resolve my issues.
Ottima assistenza, inviato messaggio e risposto in 30 secondi e risolto subito il problema! Grazie
I am running my first auction and though it's been a little cumbersome to figure out where all the controls are located in the app, I had a couple specific needs to hide bidders' personal info when bidding, gave up and started a chat. Sam helped me immediately and easily fixed my issues. I really appreciate having someone to assist so conveniently.
I haven't used the app yet but I'm in the process of setting it up. So far it's easy set up with fast and great customer service from Sam! Will update the review after using it for a bit!
Unexpectedly personalized help from Mack and his team. Great job!
A very helpful app, useful and practical. The customer service is always ready to help out.
Customer service is fast, efficient and top-notch! We were using a different auction app and it was impossible to get help/support from the team so we switched to Auction Today and I'm so glad we did! I've reached out on the weekends, late in the evening, anytime and they are always responsive! Thank you!
I had some issues setting up the application and contacted customer support via the live chat. They responded very quickly and resolved the problem immediately. The support was professional, efficient, and made the whole process smooth and stress-free. Special thanks to Tansy for the excellent assistance!
Had some issues with set up but support was on it! Excited about my first auction tomorrow.
Tansy helped me during a very stressful time when the auction wasn't embedding properly onto my site! She figured everything out and was so helpful. Very good support service.
This is one of the best support experiences which I have had in relation to digital products. All my questions are solved super fast and easy. Also product is amazing, simple to setup and use.
(Review updated May 2026) I previously rated this app 5 stars because the customer service was responsive, and I eventually upgraded to a paid plan. Unfortunately, things changed significantly after the recent update. Since the update, we’ve experienced multiple bugs and urgent issues. One major problem caused emails to be repeatedly sent to us and our customers every 30 minutes after auctions ended, at a point resulting in getting 20 emails every half hour. What disappointed me most was the lack of urgent support. After explaining the severity of the issue, one response from the team was “ok strange,” and we received no meaningful follow-up, explanation, or apology for over two days till now (while this review is being written). I understand bugs can happen after updates, but better testing and faster communication are essential, especially for paying customers. I’ve now unsubscribed and started exploring other options.
Developer reply ·
Thank you for sharing your feedback, and we sincerely apologise for the experience you had following the recent update. As soon as the issue with repeated auction emails was reported, our team immediately began investigating it and kept you updated throughout the process. Since the issue appeared to be isolated specifically to your store, it required deeper investigation and additional time to accurately identify the root cause and implement a reliable fix. The issue was also reported over the weekend, but despite this, our team worked to prioritise it as quickly as possible. We completely understand your frustration, especially given the impact this had on both you and your customers. While bugs can unfortunately occur after major platform updates, we take incidents like this very seriously and are continuously improving our testing and monitoring processes to minimise such situations in the future. We truly appreciate the support you showed us previously and are sorry that this experience changed your perception of the app. If you are open to it, we would still love the opportunity to regain your trust and continue supporting your store moving forward.
Sam what quick to help with exactly what I needed. He was detailed and informative and I appreciate the great customer service.
We are new to auctions and this Auction Today app looked promising. As the reviews stated their team (Sam) got ours up and running with ease. We look forward to continuing through this process and enjoying this addition to our site. Thanks.
I am new to this app, but so far I am loving it! GREAT customer support, and integrates with my Shopify admin. I love having a different experience to offer my customers, and still keep them on my own website!
I was originally having trouble getting the auction block to load, but a quick couple messages to customer service had the problem resolved! Thank you so much! I can’t wait to use this app!
Very easy to get going with an intuitive flow and the support is excellent. The personal support is 5/5 ★
the support was amazingly fast and got me up and running very quickly. Thanks to all the staff who helped me
The support for this app is absolutely outstanding. No matter the time of day, the team ((in this case Sam) was always available, responsive, and incredibly helpful. Every question was answered quickly and professionally, and they really went the extra mile to make sure everything worked perfectly. It’s rare to experience such reliable and dedicated support – highly recommended!
Sam was fantastic, resolved my issues (hiding copy / rendering) extremely quickly and was very helpful! 10/10!
Excellent customer service, extremely helpful and friendly. First auction is going smoothly!
so far, haven't use the auctions in production yet. But customer service by Tansy is 2nd to none! She was absolutely fantastic! polite and knowledgeable! I have high hope for this app!
Great support, but technically not yet mature enough for professional auctions. We have been using this app for almost two years now. I tested it in the beginning, but at that time I already felt that it was not sufficiently developed and that many workflows were simply too inconvenient. I still kept the subscription active because I generally like to support good apps and developers, and I hoped that over time the app would improve significantly. Now, after all this time, I decided to seriously give it another try. Unfortunately, I have to say that, from my perspective, very little has changed over the last two years. The support is genuinely fast, friendly, and helpful — and that deserves clear credit. Also, from the customer’s point of view, the bidding process inside the intended bidding window works well, including language adaptation. That part is done nicely. However, from a merchant’s perspective, the app is still far too uncomfortable to work with. Many important functions are missing, some workflows are unnecessarily complicated, and for anyone who wants to run auctions seriously and on a regular basis, the system is, in my opinion, only suitable to a very limited extent. If you only want to run two or three auctions per week occasionally, it may be fine. But if you want to operate auctions professionally and at scale, you will reach the limits very quickly. We ourselves have been running online auctions since 2002 and, for many years, have continuously handled at least 1,000 auctions per month on a large well-known auction platform. With that level of experience, it becomes very clear that there is still a lot of unused potential here. My honest opinion is this: the support deserves 5 stars, but the technical development of the app is closer to 3. Overall, I am giving 4 stars because I want to be fair. Unfortunately, there are hardly any real alternatives in the app store, otherwise the benchmark would probably be even higher. Usable for smaller-scale use, but in its current form rather disappointing for professional sellers. Professional sellers are not looking for the cheapest solution, but for a technically robust and convenient one — and many would gladly pay significantly more for that.
Needed help getting it working right away do to the complexity of our store, but a few messages back and forth and its all working. Will test the app out further and update the review if anything changes.
Fast and friendly customer service! I downloaded the app today, had some trouble setting it up and I reached out via the messaging app. The customer service rep was AWESOME! Now I'm all set to launch our auction tomorrow!
This app has completely transformed my business and the customer service is absolutely incredible. Five stars!
Sam was awesome and super helpful! 10/10 help!!!
Sam was absolutely amazing to work with! He help me successfully launch auctions on my website and made the entire process smoother. His knowledge, patience was amazing. Amazing app with and amazing service!!
Very quick response, very helpful team. Sam is excellent and professional. Love this app!
Excellent script and first class support. Everything works like a charm!
Tansy was absolutely amazing to work with! She went above and beyond to help me successfully launch auctions on my website and made the entire process smooth and stress-free. Her knowledge, patience, and attention to detail really stood out. Any time I had a question or ran into an issue, she was quick to respond with clear solutions and guidance. Thanks to Tansy, everything is now working perfectly and exactly how I envisioned. If you’re looking for someone reliable, knowledgeable, and truly dedicated to helping your business succeed, I highly recommend Tansy!
Sam was very helpful went out of his way to make sure its live and working on my site
Quick response from support and got me up and running! Thanks to Sam.
Awesome help. They did so much work for me. Sam helped me and was awesome. Definitely recommend this app
app eccellente piena di funzioni e assistenza rapida e ottima
Support was efficient and effective. It's great to have live solutions to problems.
Great app to use for auction/bidding. Simple and easy to to use. Support is always available if you need them for more assistance. Highly recommended.
Great service. They stayed with me until i had it the way i wanted it. They did most of the work for me behind the scenes.
