Little Zen One

Unclear billing and repeated upgrade pressure. I was being charged overages based on “billable impressions,” but the numbers do not match my Shopify and Google Analytics data. Remarkably, Tolstoy’s own team has given me different explanations of what counts as a billable impression: scrolled/seen, unique impressions, and page-load impressions. When I raised concerns about this, I was repeatedly pushed toward upgrading instead of the explanation of what I am being billed for. A promised refund --for one billing period-- took weeks of follow-up. I have now asked them to review my full account history because of their own inconsistencies around “billable impressions.” Use caution with Tolstoy’s overage billing.

I have been using another, similar, app for many years. It took me awhile to understand how to use the APP, but not that I have - it's a game changer. Thank you!

Helpful set up, thank you for the walkthrough. We enjoy this app a lot!

Warning: After using the reviews app only, I switched to a full year plan of Full Suite (Loyalty and Reviews) with Stamped. The loyalty portion did not work, with an obscure explanation that it would work when I was migrated to their new Loyalty 2.0 (despite the fact I had just signed up). They refunded me, and I returned to working with Smile for Loyalty. Since then (April 19), Stamped is no longer sending review events to Smile, despite the apps being configured correctly. I have escalated service tickets in for over 5 business days with no solution.

Highly recommend. Customer service is outstanding, and provides the data I need.

I CAN'T BELIEVE IT TOOK ME 7 YEARS TO FIND THIS APP! Game changer. Highly highly recommend. 10 Stars.

Awful. The app doesn't work. I set up a campaign via the Shopify admin. The campaign "failed" so I "cancelled" the campaign after it failed; however, Tik Tok has continued to bill me (3 x the amount that is stated in the campaign total via the app dahsboard found in the Shopify admin.) I have reached out to Tik Tok (through the app, through the business admin site, and through the Shopify app channel multiple times... with no response.) I then reached out to Shopify, who said they can't help because it's a "third party" site. In my experience, the app is untrustworthy: 1. it doesn't work 2. there is no support from Tik Tok 3. there is no support from Shopify