Wilderness Poets
United States
Reviews (6)
We love using Shipstation and Nathan Lieu is an amazing rep!! :)
This app has many great features. Here are two areas that could be improved for the future which the developers have assured me they are working on for the next version. 1. The code looks strange on checkout page. It divides the value of the giveaway product across all the items in the cart. Instead of just subtracting the one item. 2. If we want to give away just the smallest size variant, we have to create a dedicated page for that variant. The vitals app wants to give away any sized variant on that product page. It is a pain to set up a dedicated variant page to giveaway just one variant size.
Developer reply ·
Thank you for sharing your feedback! We’re glad to hear you’re enjoying the app overall. While the checkout code concern has already been addressed, our team is continuing to work closely with you about your concern with a specific variant. We appreciate your patience and support!
Henry is our rep and he is awesome! We have had trouble with our website having a bot invasion which interfered with our email campaigns. Henry spent many hours helping us to fix our website to minimize unwanted visitors and subscribers. After months of working with our site I think we finally have it under control. The video chat support was really crucial to making Privy work for us.
It's really great so far. Easy to use and the 2 people that helped me with my questions were very kind and explained things thoroughly.
Customer service is excellent. Troy helped me resolve the few transaction synchronization errors I was experiencing.
The team was very helpful in pasting the code to the right place (when I couldn't find where to put it). Looks great now!
