poshpeanut.com
United States
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Reviews (4)
I would avoid. A CRO company told us about this app. We downloaded it for the trial but it lacked basic functions that Rebuy or Upcart have. Then the company asked to use our logo on their website to highlight large merchants using their software. We told them we're not even using it. Turns out we were being billed and we never used the product. But they wouldn't refund us the funds. Read the other responses on how the reply to criticism and you can see they lack customer service. I would opt for Upcart if you're needing a cheap solution or Rebuy for more advanced. Also, cart apps crush your page speed so I would just stay away entirely and have a developer custom code something which is what we've done.
Developer reply ·
The app charges a flat monthly fee based on the total orders processed by the Online Store. This is specified when a trial is started as well as in our detailed pricing documentation. We do process a full refund in cases where the issue is legitimate and have done so for several merchants. This store used 3 features of the app well beyond the trial period before raising a refund request and hence theirs was rejected. We have 500+ reviews praising our customer service, I apologize that Monk wasn't the right fit for the store.
Great app and Team. Support is so quick to respond and very helpful. Have very much enjoyed working with Steadman and the whole team. Their Shopify and Klaviyo integrations have made creating segments/campaigns on the fly easier than ever.
If I could leave a ZERO I would!!! Worst app and company. They do not sync with third party inventory and new items never sync with their dashboard. This morning we woke up to all of our site images changed because they apparently cant figure out how to fix their app!!! My 2000 skus have different images that the bundle app changed while synching. They have NO customer support via phone and dont answer messages. You are costing us sales on a live site!!!! Do not use this app if you are high volume store or any store for that matter. Im deleting it in hops of it fixing my site and not having to manually change all images back. AT LEAST RESPOND to urgent tickets!
