Heart-Teez

When utilizing a service like Teelaunch, there are important items to consider. Having an integrated app, a large catalog selection, and the manpower/facilities to fulfill & ship orders timely are the first things that are accessed. But one thing that most businesses overlook is how will the company respond to problems? It is inevitable that mistakes or systems issues will occur, packages will get lost or stolen, and sometimes the product itself will have an error. The key to making it through those rough spots is having a true partner in your business, that cares as much about your customers as you do. That's hard to find in the Print-On-Demand space, and I'm so happy that Chris (the owner) takes this aspect seriously at Teelaunch. I especially want to recognize Anthony, who has been my contact whenever I reach out to support. As a business owner, I want to know what's happening behind the scenes when there is a problem, because that arms me with facts/information to help my customers. A lot of providers will just give you bare minimum responses, without specific details, and that is not helpful at all. But Anthony will make sure that I know what really happened, and work with me on options to make it right (both for my business and for my customers)! He has even gone so far as to offer me a kind word when I was having a rough, stressful day to help me keep going. Thank you to Chris, Anthony, and the rest of the Teelaunch staff for offering products that the market wants, and for helping me to grow my family business. And most of all, thank you for being there with me to celebrate the wins, and resolve any issues/concerns when they arise. I'm glad to have you as a partner!

I appreciate the pricing structure of this app, so that you can get started and learn your way around. I think the videos are a great benefit to getting set-up. And lastly, I reached out to chat support and Lee-ann was a great help. Not only did she answer my question but she also gave me recommendations to make my funnels better. Very happy so far.

I love this app and the support is top notch. I no longer have to manually add my listings to Etsy from my Shopify store. This app saves me so much time, and is easy to start using right away. It is self explanatory, and the few occasions that I have contacted support were amazing. They thoroughly review the issue, explain it, fix it, and tell you what you watch for so that you don't encounter the error again in the future. That is exactly the kind of answers I expect from customer service, but rarely do other apps or platforms meet that expectation. I highly recommend this app!

They have been very responsive to all of my questions, and even helped with coding so the products would look like I wanted in my store. They are consistently adding new inventory to appeal to more customers. And they've proven to be a great asset to my business.