Heartratemonitorsusa

XSellco is such an integral part of our system. XSellco integrates with Shopify and makes our responses to customers smooth and make our job so much easier! We can simply search by order number, name, email or key word and find all of the correspondence in a quick search. XSellco tech support assists us with any issues quickly and efficiently. Strongly recommend the use of XSellco!!!

Very happy with this app so far. The setup was taken care of by the Boost commerce team, and they did some customizations for us to create the product filter that works best for our store. The customer support is great, and the app is very powerful.

So far so good. We have created several pages using this app and it's pretty smooth. You also have access to the html if you want to make very specific changes to a page layout. Support has been quick and effective.

Support is great and generally quick to reply. Burt and Dan are responsive to questions and getting platform set up. Here is the drawback to this app with Shopify, if you set a free shipping threshold, say $35, and a customer purchases $35 worth of goods and then uses for example a 10% coupon code, the order net drops below the free shipping threshold and customer should pay shipping. ASM does not recognize the discount from Shopify so the app offers free shipping when it should not. They have a field where you can ignore coupons in the app, but does not work for Shopify and AMS says this due to how Shopify sends the info to them. There is a possible workaround they are looking into but not available yet. This is a big deal and can be costly, so hope it gets worked on soon, otherwise may need to look for another solution.

Once again, Bold let me down. Set this up to launch Black Friday Deals. Went in to change the dates to launch oat Midnight on Thanksgiving and it every time I would set the date, it would change it to the current date. Then when revising one of the dates and times, it went live and took $20 off every item on our site. Since it is so slow to update, Had to unistall the app to stop the bleeding. Many of our products are MAP priced, so this could have been damaging to our account if had gone unnoticed.

Works Great. Required some tweaking for appearance but developers were quick to respond and fix.

I think this app had great potential, and I would love to revise my review if I could get some straight answers from support, but support is lacking. 1st, we could not get the app to display proper pricing right from the start, VIP was charging members 10% more in addtion VIP lower pricing was being displayed in section page results for non VIP members. After paying Bold $150 to assist with the install, the same issues were still happening less the 10% more factor. Could not get an answer from support for almost a week. Finally got this resolved when I cancelled another Bold app that was not working in conjuction with this app, and Bold email asking why we left? Bold finally responded after my email frustrations with their support and challenges we faced. Within a day, the issue was resolved. So the new issues are that in order to change a price, add an item or change a variant, you need to disable the program which takes about 1 hr per 1000 variants (which means your VIP is down during that time) and then same amount of time to turn back on. If you have 6K variants, that's 12 hours of downtime. I think this app is made for companies with a few variants, but for a larger company there has to be a better way. I also do not trust the App for properly tagging customers VIP after purchase, Bold said it takes about 15 minutes to tag after VIP membership was purchased, but we are seeing alot more time and have to manually tag customers ourselves. For now, we have too many that signed up right away and have to keep this for a little longer until we test another app that will work for us.