MAHI Leather
United Kingdom
Reviews (6)
Great support. Special thanks to Lenard!
Great/quick support. Nilou was especially helpful in applying customisation to the display.
Update: I'm working on this again 1 year later and still having similar issues. The platform is slow to load and support are not online during European business hours. App is good but support are rarely online, or at least not online during our normal business hours in the UK. So we send report requests then do not hear back for hours. With other apps at this price and of a similar nature there is always some support around to help.
Developer reply ·
Hi Jamie, Please accept my apologies for the recent frustration you've experienced. The GemPages Team always try our best to cover 24/7 across different timezones. Our sincerest apology if at some points you have experienced a longer waiting time due to our high volume of requests. Please let us know your concerns, if any. We guarantee that we will do everything in our power to ensure that you are completely satisfied. James | GemPages Customer Success Manager
Awesome responsive newsletter pop ups - easy install and much better signup / conversion rate. Great support. Thanks.
Couldn't get the app to work. Made multiple attempts to contact but haven't heard back sadly as it looks like a good solution.
Developer reply ·
Thank you for these feedback! We pride ourselves on our support efforts and it looks like we have failed you. Can you please email us directly at support@ecomstoreapps.com and provide your Shopify store domain name and I will work on getting your support ticket escalated. Thanks and have a great day!
The support staff are very helpful and responsive. They helped me resolve the issue quickly and easily.
