ForTheFit.com

Great functionality and tech support is quick, responsive and helpful.

Fast and always insightful and helpful responses to any and all queries. I've been using rich returns for years - longer than any other app. They have been unwavering and consistent in their quality and customer support. The product works well and more than meets our needs.

Nope. Worked well for a year when I was on a legacy shopify theme, but does not integrate properly with newer 2.0 themes in Shopify (currently using Dawn). Every time I launched a new bar, I ran into trouble and had to contact support. They could only fix IN the theme (on the backend) - it took 2-3 days to get a fix (by then our sale was over). Wash. Rinse Repeat for a few weeks. Time to move on - support is too slow to respond, I shouldn't need back-end support to launch every timer or widget anyway - it justn't isn't up to snuff if you're using a newer theme

I've tried several platforms and this one offered to do so much more with regard to segmentation that I decided to switch and try it- what a mistake that was. Super expensive and what you get in exchange is a complex system and ZERO onboarding or other customer support. I'm not a newbie- I know my stuff (16 years!) - and I found it challenging - stalled at every turn. Contact support and you get referral to their online learning guides or community support - well this isn't free software (far from it- super expensive versus competitors) and if the online materials were helpful, I wouldn't have to contact tech support so much. It takes 48 hours to hear a reply to a support email - which only really kicks off the convo- it will be a week at minimum before you can resolve anything with all the back and forth (and the first line is always -"read this support article" - I did, it didn't help, that's why I'm contacting you!). Chat is not available until you sign up for the expensive plans, only to find out they still try to answer via ai (have you read this article?) then are only available with a human 9am to 5pm and IF you can get past the AI monster, there are (not exaggerating) - 76 people ahead of you in line! That will take you till 5pm when oops - you're back at AI for answers. I can't wait for the reply, by the way- they'll refer me to an article or community support.

Works as expected- has helped retain a lot of business. Customer service is incredible - available 24x7 and eager to help with anything