Trendphoria
India
Reviews (5)
Sam was very helpful in customizing the button position. Great product and excellent service. Thank you.
It was when I got cheated by my shopify exprt who charged me USD 300 for changing Theme of a basic website with limited pages. One of the issues happened was that B2B:Wholesale Form stopped working and my expert stopped responding after promising to correct it. That's when I contacted B2B:Wholesale Bulk Order Form. Their team helped me promptly and reactivated the form. Have been using this app for over an year and it saves a lot of time of my cusotmers. Thanks Team.
Developer reply ·
Hi, Thank you so much for the brilliant review! We appreciate you choosing our app and are happy that we could help you with the difficulties you faced. Feel free to reach us next time if you need further assistance with the app. We are here 24/7 to help. Regards, Nexusmedia team.
The app works fluidly and has great support team. I had few hiccups in installing the app and they were eradicated by the support team efficiently. Only unresloved challenge is that customers can bypass the app if they access the 'checkout url' somehow, the app becomes redundant. My feedback would be that App Settings must include options to update links abandoned checkout mails etc. Inform users regarding which other paths app wouldn't be able to stop and what are the way arounds to achieve the desired outcome.
Developer reply ·
Thank you for your positive feedback about our app's performance and our support team! We're glad to hear that they were able to help you with the installation process. Regarding your concern about customers bypassing the app through the 'checkout url,' we understand the issue and would like to provide a solution. Unfortunately, we are limited by the features available depending on Shopify's plan. We are in the process of implementing checkout extensions that address this concern, however Shopify only provides these extensions to Shopify Plus customers.
First they have very limited templates. And then I raised first case related to one of the templates and they've failed to resolve it. Instead working on it their tech team advised me to use jpeg and other supported formats. While there was no issue with the format as I used jpeg only. Had given them real campaign code to check - not sure why they asked for it if they had to give generic advice. They again asked me to wait for tech team's revert. They actually don't look at the problem and intend to solve, but rather give generic advices.
Developer reply ·
Hello! Thank you for leaving a review for us. We are really sorry for the issues you are facing. Our team is working on the bug you reported, as soon as it is fixed we will update you here and though our support team. Sorry again for the troubles and thank you for you patience and collaboration.
I would recommend shiprocket, its API integration with our Shopify store working well for us, It has made order processing easier, also our account manager Ms. Sarika is a supportive fellow and has helped us in adapting to shiprocket.
Developer reply ·
Dear Customer, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Team Shiprocket
