Trenly
India
Reviews (8)
The interface is impossible to use and feels non functional. They ask to add a small amount to get started, and then you are still not able to send abandoned cart messages. Seems fraud. The ratings are high but reviews are all negative. So it is fishy.
Great app! Easy to use and good interface. The app has great pricing, well below other apps with similar functionality. Overall very happy with it.
Another awesome offering from Doran. Andrew and the team are great support always!
Developer reply ·
Hi Manu, I'm Andrew from the Doran team. Thank you so much for your 5-star review! We're thrilled that you're finding our app valuable and that our team has been able to provide you with great support. We're always here to help if you have any questions or need anything else. Thanks again for your kind words and for being a valued Doran customer. Best regards, Andrew
Awesome app, easy to use and configurable. It helped us automate daily posts of our products to multiple social media platforms. Best part is their active customer support and the dedication to keep customer needs above everything else. Highly recommend.
Developer reply ·
Really glad to hear the app is helping you with your daily posts! We try our best to keep things simple and useful, and it means a lot that you noticed. We value you as customer and are here if you ever need help. Appreciate the recommendation! 😊 Sending our best to Team Trenly in India ✨
Major major issue is BAD customer support. There is no point of contact. Incident 1: My bulk packages that were required for an exhibition were misplaced and no one helped. I looped in multiple internal folks, made calls to normal customer support, but no one even gave the number of delivery centre. I then physically went to 4 locations everyone sending me to the other location saying that the package is on the other centre. It's a complete mess. Incident 2: Their centre is constantly charging extra weight incorrectly, I wrote to their executives but no positive resolution. Incident 3: Similarly they have a techinical issue where they don't initiate mail to customer on shipping updates, which is part of shopify api and is done by all other providers. I wrote to them over email explaining how it can be solved but no response. Really bad customer service. Recommend staying away. It's better to pay 20 extra rs to shiprocket.
This app seems to be a miracle. Has almost all features you can ask for from a review app and all available in free plan. Moreover what I really loved was the support and proactive help that the team provides for any queries and issues. Strongly recommend. Way to go!!
Developer reply ·
Hi Trenly Store Owner, I'm Andrew from the Doran team. Thank you so much for your amazing review! We're thrilled to hear that you find the app so feature rich and valuable. Providing great support and proactive assistance is something we truly prioritize, so it's wonderful to know you had a positive experience. We really appreciate your strong recommendation and support, excited to keep improving for you! Happy Lunar New Year. Best regards, Andrew
Great app for Free! Support is execllent. Suggestion for improvement: Allow links or pop-up texts for trust badges.
Developer reply ·
Hello there, Thank you so much for your kind words and for highlighting the value of our app! 🌟 We're thrilled to hear that you're enjoying the app and our support team has been helpful. We also truly appreciate your suggestion about allowing links or pop-up texts for trust badges. That’s a fantastic idea, and we’ll share it with our development team for consideration in future updates. If there’s anything else you’d like to see or need help with, feel free to reach out. We're here to make your experience even better! All the Best, SEOAnt Support Team of Channelwill
Worst shipping partner for new ecom buisness. We have been using shiprocket for 2 months now. Extremely poor service and support. We have so many orders where customers say no one came for delivery but the courier marks as customer refused. Shiprocket doesn't help. Have 10+ orders in last one week that have been marked returned to seller, but I haven't got even one of them back. Shiprocket does nothing. This app will seem like a goldmine at first but will eat up your money and you'll be left asking for some relief.
Developer reply ·
Dear Seller! We certainly understand that this was not the experience you had expected from us and we apologize for this inconvenience. Please be assured, we are working on your concern via ticket ID 9457247 and coordinating with the courier. We will keep you posted with updates. ~ Team Shiprocket
