Story of Elegance
United Kingdom
Reviews (3)
The app rolled out a new update as I had the app since 2019 so it caused the form to stop working form February 2022. Since then, I have spent almost 2 weeks trying to get the form resolved by liaising with the team directly. I have sent over screen recordings and placed several test orders. The team refuse to follow resolutions to get it fixed. I have proposed solutions such as raising a fresh test order but they refuse to solve this. They keep blaming devices. This is the longest length of an unsolved issue with an app I have ever faced.
Developer reply ·
Hi there, I just wanted to apologize that our installer didn't work correctly. Our manager has reached out to you to help with the issues that you are facing. Please get back to him when you can and we assure you that your issues will be resolved in less than 48 hours. Thank you,
Thank you to Ella who helped me with a personalised design. Very attentive to detail and also patient.
I can honestly say my store is much more pleasant to search, thanks to this tool. This review was inevitable as the team are very responsive. The fact that it looks naturally integrated with my store is phenomenal. I wanted to give my store time to collect data and after 2 months post-installation, I must say this app is a complete win in my opinion. Thank you!!!
