Kari Ceramics
Netherlands
Reviews (3)
We decided not to use this app because it feels very sketchy. The English is poor (“Your current subscription plan is not choose”), the feature images are blurry (Temu vibes), and there’s a strange demo cart permanently on my screen showing headphones and a phone worth €3010. Every click triggered a chatbot, which was distracting rather than helpful. The setup checklist had four links, and all four were dead, leading to another app’s domain from the same developers. When I tried to contact support, the chatbot just looped endlessly. With issues like this, I would never risk my cart or my customers’ data. We’ll be looking for another solution.
Developer reply ·
Hello Kari Ceramics, Thank you for sharing your feedback. We’re truly sorry for the experience you’ve had and take your concerns seriously. Our team has already tried reaching out to you via email to resolve these issues, but we haven’t received a response yet. If you’re willing, please reply to our email so we can address every point you’ve raised and show you how the app should function when correctly set up. Your trust and data security are very important to us, and we’d like the opportunity to make things right. Best regards, MageComp team
(added later: please when using this app, do not forget to check functionality after updates or changes to your theme. We also payed for many months when Gift Reggie was not working) I understand everyone gave this app a 5-star rate because of fast respons and good solutions from support. But isn't the fact that this many people needed support (often) something to be aware of? We had.. hiccup after hiccup after hiccup and yes, they replied fast and had solutions but we decided to uninstall the app. Including the fact that after removing the app, the button "add product to registry" was left with each product on the website. Just to end it the way we started :P
Developer reply ·
Hello, I'm sorry to hear that you had a bad experience with Gift Reggie. We pride ourselves on providing good support, and appreciate you acknowledging that. It is true that some theme upgrades require re-uploading the registry button assets, which we hopefully make easy from the setup page in the app. Some themes require more effort to integrate, and our team is always ready to help by chat, email or phone if you would like to give us another shot. Reviewing your ticket history, it seems we were able to solve the handful of tickets submitted over the years, I am sure we can get everything working perfectly.
We love how we can customize how the reviews look. The reviews are generating customer's trust, that is for sure. Customer service was beyond expectations! Replied to my emails within a day, problems (like old pictures used for icon of reviews) solved immediately..
