Ahlo
Portugal
Reviews (7)
Great service and support. Thank you :)
Developer reply ·
Thank you for the great review! Reviews like yours motivate us to work hard and continuously improve.
Dangerous for brand image – Zero context awareness I installed this app expecting smart, context-aware AI translations, but the results were disastrous and unprofessional. I run a jewelry store, and the translations were completely literal, missing the context entirely: Embarrassing Menu Errors: It translated jewelry "Cuffs" to "Esposas" (Handcuffs/Wives), "Outlet" to "Salida" (Physical Exit Door), and items to "Juguetes" (Children's Toys). Grammar & Tone Issues: The text constantly switches between formal ("usted") and informal ("tú") within the same paragraph. It also fails basic gender agreement rules (using masculine adjectives for feminine nouns like "joyas"). If I have to manually rewrite every single line to avoid scaring off customers with broken Spanish, there is no point in paying for this app. The free native Shopify tools do a better job than this. Not recommended for professional stores.
Developer reply ·
Hello Ana, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had and fully understand how critical accurate, context-aware translations are for a professional jewelry store. After reviewing your case, we identified that the translations were generated using a basic translation engine, which can result in literal wording, tone inconsistencies, and grammar issues when industry-specific context is required. We also confirmed that glossary rules only apply to new translations and require a full retranslation to take effect. We take your feedback seriously and are actively improving how we communicate glossary usage, tone consistency, and translation context to prevent similar issues in the future. Our team has since reset your translation quota and provided additional credits so you can retranslate your store with improved accuracy. We truly appreciate you bringing this to our attention. Feedback like yours helps us improve our product and better serve professional merchants. If you decide to revisit the app, our support team is always here to assist and ensure a smoother experience. Best Regards, Nona| Langwill Customer Support Team
The starter plan is just ridiculous. For 50$ they dont let you do anything. worst costumer support too.
Developer reply ·
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
I’m updating my review again because after I complained about some support agents who told me certain things were impossible and almost made me uninstall the app, Anna from the support team stepped in and completely turned things around. She managed to achieve exactly what I wanted and worked really hard to make my experience positive again. Thank you so much, Anna.
Developer reply ·
Muito obrigada pela sua mensagem tão gentil! Ficamos muito felizes em saber que você teve uma ótima experiência com a Clove. Ela ficará encantada em saber que o seu suporte ajudou e tornou o seu dia mais fácil. Toda a nossa equipe agradece muito pelas suas palavras, que significam muito para nós. Na Easify, buscamos sempre garantir que cada lojista se sinta apoiado e confiante ao usar o Easify Product Options. Saber que a nossa ajuda fez diferença positiva para você é a melhor recompensa que poderíamos receber. Se precisar de ajuda novamente ou quiser compartilhar sugestões e ideias para nos ajudar a melhorar, entre em contato conosco a qualquer momento pelo chat ao vivo disponível 24 horas no aplicativo. Estamos sempre prontos para ajudar sua loja a crescer. Atenciosamente, Equipe Easify.
5/5 the support of this app. Judge.me has many areas for improvement compared to other similar apps, but I believe they will work on it.
perfect app perfect support. thank you
Very good free app. thank you
