Maison Baum
Germany
Reviews (8)
Developer reply ·
Hi there, Here's Oriana from Transcy. Thank you so much for your rating In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io Regards, Oriana Transcy by OneCommerce
The app is working like clockword, easy to set up and provides great value for our customers! We have been great fans so far. We had some trouble exporting the notifications. After posting our issues here, the support reached out and helped us immediately.
Developer reply ·
Thank you for spending your time for such wonderful feedback. It really made our day! It is always a pleasure for us to hear that customers are satisfied with our service. It is the great motivation that keeps us striving for the better. If there's anything you need help with, just let us know. Happy to help out in any way we can. All the best, Linda
The app itself is helpful, but I've never seen slower support. After our trial phase I wanted to sign up as paying customer and could not log in due to a technical issue being redirected constantly to the "end of trial" phase page. No replies whatsoever from the support. Not what you expect from such an app.
Developer reply ·
Hi Maison, Thank you for your feedback, I'm really pleased you find the app useful and you're looking to migrate from your trial to use the app as a paid-up customer. Regarding the slow response times, due to your location, you were connected with one of our representatives in the UK. Looking at your conversation history your last message was late in the evening our time so she had finished work for the day. Since then we've reached out a few times, but have heard nothing back. Off the back of this review, my colleague has reached out again, hoping to make contact. Hopefully we can connect with you as we'd love to welcome you as a customer and see you grow and thrive on Inventory Planner. Tom (Inventory Planner by Sage)
We are using this app to build custom landing pages for our paid social ads. While making the design mobile responsive is not very easy, the support is extremely helpful, friendly and quick! I can overall recommend the app.
Developer reply ·
Thanks so much for taking the time to leave a review! If I understood your correctly, you mentioned that designing for mobile was not very easy. If this is the case, we'd be happy to provide some guidance on how to use Shogun features to achieve this :) So glad to hear that you've had a pleasant experience with our support team. Again, thank you! Kalen | Team Lead, Support Shogun Page Builder
Quick and responsive customer support for a great app that works as promised! Can definitely recommend
Developer reply ·
Thanks for the great review Arturs, glad to hear that you're making good use of the app.
The app is not tested and thought-through at all. The back-in-stock reminder is added for all variants not just those out of stock. It's not viable for multi-language shops. We use the Prestige theme.
Developer reply ·
Dear Maison Baum Shop Sorry to hear about your problems. Our Support team does everything to make sure your problem is solved. Looking forward to hear good news from you.
Thanks to Derek setting up the App was really easy and all our concerned were taken seriously and taken care of asap. We look forward to getting started!
The app does its job and is generally easy to use, but setting up dynamic content or text that doesnt have a direct translation in another language is a nightmare, e.g. mobile vs. desktop menu or legal texts with different lengths in each language. Support is very quick to respond and helpful, but in the end they kicked the ball back to us. They wasted 5 hours of our developer's time with untested solutions on fixing the translation of the legal texts - just to in the end tell us they don't know how to fix it.
