BellGear (Pty) Ltd
South Africa
Reviews (4)
Like others, I am getting the following message: Something went wrong. Failed to provision account. Error=AccountInactive: Your account has already been successfully migrated, or migration is in progress, so this connection can no longer be modified. I have contacted support via email, received a response, replied to that response and have not received a response from them 4 days later. I used the QuickBooks online chat facility to try to resolve the issue, but the support staff is not even aware of the Shopify Connector app that we are have foreably migrated to. Really dissapointing.
I have an issue where the App is reading the incorrect sheet on an Excel feed, so all my product pricing and quantities are incorrect on my live site. As you can imagine, this isn't good for business. I have reached out to support via email and on their so-called live chat, but I have had zero response. If you are looking for an App that takes customer service seriously, I would not suggest Stock Sync.
Developer reply ·
Hi there, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the issue you're experiencing with the incorrect sheet being read on your Excel feed. We understand how critical accurate product pricing and quantities are to your business, and we’re committed to resolving this for you as quickly as possible. Regarding your mention of our support response, we take customer service very seriously and aim to reply to all inquiries in a timely manner. Upon reviewing our records, we can confirm that we have responded to your previous communications, but it seems there may have been a gap in our correspondence. We are sorry for any frustration this may have caused and are more than happy to assist you further. We reached out to you. Please check the email so we can resolve this issue and ensure your site is back to running smoothly. Thank you for your patience and understanding. We value your business and are here to help in any way we can. Thanks, syncX: Stock Sync Team
Bulk Image Edit saves time, money & simplifies tasks. User-friendly, versatile & efficient. A game-changer in my daily routine. #timesavingproduct
Doner P, was quick to respond and had the problem sorted out in no time! Great App and Great service all round!
