Feel-Ink

Hello! We've been eager to connect with someone from your team since you'd initially left your review with us. We're confident we can help with any refund concerns - and get more from your loyalty program. We'll reach out again and hope to hear from you there, Alex & Smile

Hi there Sorry you experienced this, we are more than happy to resolve this for you. I've tried to reach out to you via email - kindly come back to me so we can sort this for you :) Thanks Avraham Director of Customer Success Upsell.com

Hey, Omer from the Loox team here. I'm sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing clear, with all details available on our website, Shopify listing, and within the app. I’ve reached out to you via email and would be happy to continue the conversation there and address any more of your concerns.

Hello Feel-Ink Team, Thank you for sharing your feedback. We apologise for any inconvenience caused. We have reviewed your support tickets and would like to clarify a couple of details. We allow our users who are using our basic plans to test and use the features available in the premium plan for 7 days free of charge. This allows users who wish to upgrade a period of 7 days to test the features and find out if the premium plan is a better fit for thier requirement. In an ideal setting, a merchant can access this trial and decide if they wish to upgrade or go back to the plan they were using earlier. Once the trial is initiated, it automatically upgrades to the premium plan at the end of the 7-day trial period if not cancelled by the merchant from the billing section in the AfterShip Admin page. I hope this clarifies any doubts you had about the changes to the billing for your account. Regards, Shafiq Alam Team AfterShip