frankysbowtique.com
United Kingdom
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Reviews (6)
Worked with CED on Etsy and now Tik Tok App, their customer service is First Class. Aditi & Vikram has helped me today but everyone i have spoken to has been very helpful and we have needed a lot of help!! 5/5
Contact customer support a couple of weeks ago with a simple commission issue, they couldn't resolve it and referred it to their tech team. Haven't heard a sensible answer from anyone since!! GoAffrpro really struggle with simplest of issues and have become a bit complacent, i would have a look at other Apps as my issue is so very very easy to understand but they simply are not dealing with it!
App does not work with Automatic discounts in shopify, interferes with other products that have nothing to do with HULK custised options so if customers orders 5 products @ discounted rate and 1 has HULK customisation on it, all 5 get no discount at checkout. Customers unhappy, they don't return. Better not to use. App also can not be used with Discount codes without a workaround. I started with 4 of the apps from HULK as they have good support but the product lets them down badly. 1 Star!! Don't use if you are looking to do any type of discount n your website.
Developer reply ·
Hello. Thank you so much for taking your valuable time to provide us with your feedback. We are pleased and happy to hear that our team managed to help you and that you are happy and satisfied with the solution. We really appreciate you taking your time to provide us with your honest opinion as this will help us strive for greater things in the future.
I have amended this review accordingly after using the app now for a while and it is great. Simple to use and set up for me, which means easy to use for my customers. Support although not Live support do respond and are helpful but the videos on the set up are actually pretty spot on even for a dinosaur like me to follow. This app is definitely a "keeper".
Ken Brummage of Gorilla Wholesale offered me amazong support and helped me understadning fully how the app works. I would defintely recommend a Calendy chat with Ken in your free trial if you are thinking of taking a Wholesale App, he takes a common sense approach to working things through and understands what would work best for me.
Developer reply ·
We're sorry you did not have a positive experience with the app. The communication delays are being addressed as we're rolling out chat support in the coming week as well as onboarding-specific support to assist new users on the app. We hope you will consider Wholesale Gorilla in the future. We're committed to providing our users with a positive experience, and we're confident that you'll be happy with the app once the communication delays are resolved.
Klaviyo as a company have awful customer service, look at Trust pilot reviews! The is no phone support and chat support send you links that do not solve the issue. Not much support at all. Shame as their business model is good but other competitors are getting much better. Look elsewhere for your whole package before signing with Klaviyo for anything!
