Mosaic
United States
Reviews (5)
Super helpful! Very responsive. The agent helped me get my issue resolved in a timely manner and was very patient with my questions.
Aamir and the rest of the development team have been fantastic. I'm using this app to apply a tag every day at a particular time; the implementation wasn't easy for me at first, and the dev team have been incredibly responsive and patient in helping me get everything set up. They also wrote a new version of the program to only consider orders within x timeframe on a relative basis (aka last two days), something that goes above and beyond what I expected. Only positive things to say; you'll have a great experience with this app and it's an absolute lifesaver
WOW. Insanely good customer service. I wrote in asking about a feature I wanted — turns out the feature didn't exist. A normal software company would have put it on their "roadmap" and then never gotten to it. My support rep prioritized it and the feature was completed, rolled out, and live WITHIN 24 HOURS. Literally never seen a software company that responsive. Awesome work. (BTW, the app does exactly what I wanted it to!)
Developer reply ·
We're absolutely delighted to see your review! It warms our hearts to know our team efficiently addressed your needs and got the feature rolled out so quickly. We pride ourselves on our responsive and efficient service, and your experience reaffirms that we are doing it right. We are thrilled to hear that the app is performing exactly as you wanted - that's the outcome we always aim for. Your supportive words truly mean the world to us, and will keep us motivated on our journey to make our app as user-friendly and responsive as possible. Thank you for taking the time to share your positive experience, it strengthens our resolve to enhance our service continuously based on your feedback. All the best, The Accentuate team
Always great support from Derek. We have a complex implementation and he helped quite a bit with installation. Thank you!
