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iBuddies

Hong Kong SAR

Reviews (4)

★★★★★
Shopify

Easy and simple install! Customer support is also very responsive and helpful ! Love you guys lots!!

Developer reply ·

Thank you so much for choosing us! A pleasure working with you :-)

on Users Insights & Social Login · About 1 month using the app
★★★★★
Shopify

I have started using this for over 6 months and in the beginning when the integration was under the "old version" , the stability and performance of the app is usually up to the standard with occasional minor glitches where manual work has to be done in Xero. However, once OneSaaS has moved to a new integration platform in February 2019, the quality of the integration has greatly diminished where it is creating a lot of extra workload and the level of confidence for the app has greatly dropped for me because there have been missing invoices that are not synced into Xero for unknown reasons until you contact support! In addition, the lead time for support to reply / resolve issues are much longer compared to 3-4 months ago. Product sync on the new integration is extremely poor, as the mapping of the products are not as customized as before. The product description on shopify is now being synced into Xero's product description, suspecting this is due to the majority of the users for this integration are pushing for this change so it is now done this way, where it is not suitable for minority users of the integration. Depending on your actual needs, this app could be useful or devastating to your workflow. Would still recommend this app as long as it's suitable to your company's workflow

on QuickBooks Online · 9 months using the app
★★★★★
Shopify

Great customer service and very easy to use! The team is extremely responsive and helpful :) Highly recommend these guys!

on Helium Customer Fields · 3 months using the app
★★★★★
Shopify

Really love their quick and supportive customer support team! They have been helping me along the way from setup to customizations to troubleshooting! Big shout out to Crystal, extremely attentive and quick problem solver! The functions are well designed and with new features coming out from time to time, I believe this app will grow alongside with many small businesses whose looking to start a loyalty program!

on S Loyalty and Rewards Program · 4 months using the app