Amalli Talli
United States
Reviews (4)
We have been a long time customer. Today we had a new launch and started getting customer messages asking why the size charts weren't up. So we started to research and it does appear this company is defunct. They don't answer emails, quick chats or phone calls. In fact, their phone number has been deactivated for the NY office. I understand businesses close, but as a Shopify Platinum Partner this is super disappointing. No heads up was given so businesses could pivot and find a new solution for their company.
I'll be honest with you, as a small business owner trying to wear a million hats I lost track of just how valuable this program has been for us until recently. And when I opened up the details and saw just how many of our customers are using it, it speaks for itself. To be honest, we almost canceled this service because the rates seem daunting when you first look at them. But when you compare it to the incremental revenue that it drives, it does pay for itself fast and then generates a great ROI. Also the customer service has been terrific!
Developer reply ·
Thank you so much for your thoughtful review! We're thrilled to hear how valuable the program has been for your business and that the customer engagement and ROI have really shown through. We're also so glad you've had a great experience with our support team — we truly appreciate your feedback! 😊 — Smile.io Team ✨
We switched our email system over to Drip when we were experiencing issues with another provider. We have been very, very happy with Drip - we love all of the capabilities/work flows, how our emails always send out on time and it's so nice to have a great support team as well as a customer success manager that checks in with us often to ensure we are capitalizing on all of the capabilities that they offer! Highly recommend to anyone searching for a new email marketing provider.
I downloaded this after reading through MANY of the reviews and I'm really glad I did. I'm by no means a Google Shopping expert, but I've installed it today and already have all my products approved and eligible in my Merchant Center. I really think that it has a number of poor reviews are because people are expecting this app to do ALL the work in Google Shopping and that's not necessarily the case. It's extremely effective at being an API and bringing products into your merchant center to set up for approval. If you've ever tried it the old way when you had to upload a spreadsheet with the pertinent information, you will definitely appreciate this app. But that being said, you still have to be proactive about logging into your Google Merchant Center Account and identifying any errors it's kicking back. And you still have to have an understanding of the information it's going to ask of you in your Merchant Center Account and how to properly input the data. I read a lot of reviews that said their products have been in "pending" status for weeks on end, which I think is likely because they didn't go in and finish properly setting up each product. You have to add and input all the necessary information, and then it will feed that information directly into your Merchant Center account. Learn about Google Shopping first & THEN get this app.