Hilton Textiles London
United Kingdom
Reviews (7)
Just want to say thank you for the unbelievable support i receive from Magenative. Not only are they exceptional with their help, they go above and beyond to make sure that everything is running smooth. They are also extremely responsive and would recommend them if you are looking for an app for you store. Thank you
Developer reply ·
Hi Hilton Textiles London🙂 We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
If i could give 10 stars out of 5 i would. Use this app on several stores and could confirm support from Sarah is A****. She is quick to respond and sorted out all the issues i was facing. Recommend the app for anyone who is looking for a professional mega menu with top service. Thank you
Just would like to say a big thank you to Morgan for all her support across several stores that we have on GemPages. She is one of the main reasons why i recommend Gempages to everyone and anyone as support from her has been perfect :)
Developer reply ·
Thank you so much for your review and recommendation! Happy to hear that GemPages provided you the customisation options that you were looking for! We are super proud to serve you and help you with 4 stores. Thanks for your support. (Morgen) indeed is awesome and I am glad to hear that he could help with all stores. I'll surely pass along your feedback to her and the support team. Cindy | GemPages Customer Success team
Very friendly staff and always happy to help quickly and resolve any issues! Thank you! 5 stars!!!!
Great support from Max and his team. Would recommend to anyone looking for a wholesale app for their business.
Honestly one of the best apps out there on Shopify to boost your sales, comes complete with fully automated features and probably the best customer support i have received! thank you
Had the app for 3 years or so and worked well however when i migrated two websites into one and updated all tags, prices, variants etc on the 'secondary' website, the app deleted ALL our products (over 800 products) were deleted several weeks after migrating both websites, out of the blue without any consent or warning!!! The worst bit was they had no feature to retrieve all the data that was deleted! Luckily i had a backup from the original website however had to again update prices, tags, variants on ALL of the products which took over 3 days worth of work to do. Avoid!!!
Developer reply ·
Sorry to hear you ran into issues. When you disconnect from a supplier, we pop up a dialog asking you what you would like to do with the products. There are options to leave the products alone or delete the products. If your preference of what to do with discontinued products on your supplier is the delete while you're connected, that will be the default when you disconnect. I suspect someone on your team didn't look closely at this step when your shop was disconnect from the parent shop. SyncLogic has a lot of options for managing your products so it always makes sense to have a backup in case you make a mistake. Glad to hear you had a backup.
