KMM & Co.
United States
Reviews (4)
We're really excited about this app! It's quick and easy to set up, and the customer service team has been incredibly responsive. (Best customer service we've ever gotten with a Shopify app, hands down!) The team has also added features and integrations that we've requested. The speed of our AMP site is great, and the theme we went with looks fantastic as well – very easy to navigate. We would absolutely recommend Shop Sheriff. Our experience has been great so far!
We love Postscript! The app is really easy to use to set up automations or to send campaigns. There are several great options for adding integrations to help build your SMS list. And Postscript's support is also super quick and helpful – which we have not found to be the case with other SMS providers! Would definitely recommend Postscript!
We're very satisfied with the Stamped.io app so far! The review request functionality alone definitely made it worth switching from the Shopify reviews app. (The migration process wasn't totally seamless, but the support team was very helpful when we had questions!)
Developer reply ·
Hi KNM & Co. Thank you for your review and kind words! We are glad that you love our review request email feature :D Stamped.io strives to help our users collect and increase their UGCs and we are so happy that our app has worked for your business!
We would not recommend using Product Customizer if you need to add options that cost the customer extra. The app has a serious glitch that causes those charges to stick around in the cart even after a customer removes the associated product from their cart. The issue has persisted for months, and the developers have been unable to fix the problem. (Communication on the status of the efforts to resolve the glitch was also very spotty, which just made it more frustrating.) We ended up finding another solution -- for us, that was using Shopify's variants feature -- because the app was costing us too much money in lost sales. It was also a nightmare for our customer service team. Hate to leave a bad review as the idea of the app is great, and the conditional logic feature is one we haven't found elsewhere. But ultimately we'd recommend finding a different solution -- Product Customizer just isn't up to our standards.
Developer reply ·
Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team ------------------------------ Previous reply: Friends from KMM, This is Sean, the Customer Success manager here. Our apologies that our app caused this persistent issue with your store's theme. In rare cases a theme is just too custom for us to find a fix, but that is very rare indeed. Thanks for giving us a chance and I'm sorry it wasn't all you hope it would be! If there is ever anything we can do for you to help redeem your experience (if and when you change your theme in the future) please do let us know. We try our hardest to solve 100% of client issues, and it really bums us out when one can't be resolved. Thanks for your communication.
