Menagerie Cosmetics
United States
Reviews (5)
I granted Route collaborator access to install their app on my Shopify website. During this process, the widget broke my checkout button. When a customer went to checkout, it opened a file instead of leading to the checkout page. This went unnoticed for quite some time and negatively impacted my sales. Additionally, a Route cashback promotion was added to my widget without my approval, which could have caused further losses. These issues are unacceptable, especially given the trust I placed in the Route team. Based on these experiences, I do not feel confident recommending this app. I hope Route provides clearer guidance to their installation team to prevent similar problems in the future.
Developer reply ·
Hello--my name is Adam. I lead our implementation teams here at Route. I am very sorry to hear about this experience with our widget and the impact to your checkout flow. I've reached out to you through email to learn more and make sure our teams are following our strict implementation and quality testing guidelines.
Easy and simple setup and sleek looking!
Developer reply ·
Thank you so much for the review! We’re glad to hear that you’re enjoying your experience with our app. We’re always here for you anytime so don’t hesitate to contact our support team at support.qikify.com. Cheers!
I expect that sometimes an app may have glitches but I’ve been battling these glitches since Nov 16. I’ve had to delete the app twice now due to lost sales for these reasons. 1. Toggle button is on at cart page but item & charge is removed when you get to checkout. 2. Doesn’t charge correct % on order total. For example if you have 2%, when a customer orders $100 worth of an item it charges $2.25 not $2. 3. Doesn’t charge the correct amount if you choose static rate. A customer got charged $3 for a $15 item when it should have been $1. 4. The static rate may not work upon initial installation and you have to reach out. 5. When toggling off the insurance on cart page the text doesn’t change to the “opt out” information. 6. The Learn More link is also not displaying on the cart page.
Developer reply ·
Hi there, I'm one of the co founders of Navidium,and wanted to hop on and apologize for any glitches or difficulties you had with our app. 1-5 are all issues that usually occur when the core product in Shopify is changed or have their variants changed oj Shopify end. While we also wish we could have an exact match %, the reality is that no one is able to do that properly due in large to shopify's limitation of 100 variants per product. Our % rounds up to the next available variant,but we do have quite a lot of customizable options we can do on our backend to help get you as close as you need. As for the static, again, most likely the issue was related to variants being changed after the install. All in all, we have 1000s of merchants using Navidium, and I'm confident we can get this working for you properly. If you'd like to reach out directly to me you can do so at marc@navidiumapp.com and I'll happily personally oversee your set up to make sure you are 100% satisfied and it has zero glitches. I'm so sorry your experience didn't live up to our reputation and standards. I'd love the chance to correct this for you! Best, Marc Co founder Navidiumapp
This is such a simple & easy app to use, especially considering it's totally free! I love it, it is definitely helping me grow my customer base. :D
Developer reply ·
Hi there! Thank you so much for taking the time to share your feedback with us. We will continue to strive to provide you with better products and services.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat.💖 Best Regards, EcomSend
I'm having the same issue as one of the other reviews below. My customers just reported they cannot checkout on Chrome, this app is causing some issue with the checkout button from loading. I deleted the app and my cart page is working fine again. I guess we'll have to find another min/max app as this is throwing an error even when I try to open up the app on our shopify app page.
