Hair So Fab
United States
Reviews (4)
Route has recently fallen short of expectations. They charge customers a significant amount for package insurance, yet when it comes time to file a claim, they become unhelpful. Recently, they did not assist us with a lost package, and we have decided we will be taking our business elsewhere.
Resolve my issue quickly every time and smoothly
The app is ok but why do you you need full access to use the app? I wanted my assistant to manager the chat but i do not want to give her full access.
Developer reply ·
Hi Hair So Fab! Thank you for your review. At this time staff accounts require full permissions to use Ping and Shopify Chat due to the fact that the app provides the ability to share draft orders with custom discount codes and shipping rates. However, we plan to address those required permissions in the near future in order to allow you to grant access to limited permissions staff members. :) If you have any other questions at all, please don’t hesitate to reach out to our support team at ping@shopfiy.com, we’re happy to help!
When I say that this is the BEST customer support EVER, I mean it! They were SOOOOO helpful and very knowledgeable. I had a million questions but they answered each one in a timely fashion. I definitely recommend their products 1000%!
