Bhumi Organic Cotton (AU)
Australia
Reviews (4)
The product itself is one thing, but BOGOS' support team has been AMAZING whenever we need customization or troubleshooting. Special thanks to Mina for helping us out!
Developer reply ·
We’re glad our team could assist you and make everything run smoothly. Thank you for your kind feedback! From BOGOS team with love 💗
The new default to printing one label of every product is a horrible updated and really interrupts workflow. If I only one variant is needed, I now have to manually adjust the rest. This is extremely disappointing and needs to be resolved immediately.
Developer reply ·
Thanks for your feedback. This default change has changed workflows for merchants who need labels for specific variants only. Your feedback has been shared with our team, and we recognize the urgency. Thank you for bringing this to our attention. For help, visit help.shopify.com/support.
With difficulty navigating the Amazon listing world, the CedCommerce app is a bridge to help carry information from Shopify to Amazon listing - checking all the compliance rule boxes required, and syncing of product details and inventory so as to reduce a lot of the manual work that would be required. Our dedicated Account Manager Divyam is the perfect guide whilst we navigate and understand Amazon listings, and is always so quick to respond to my queries, and answers them perfectly. We are looking to have CedCommerce support our Ads Management, optimisation & A+ content on listings which is a great service to have for our small business.
We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards). Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify. Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!
Developer reply ·
Hi there, I'm Itay, Head of the Support team at Rise.ai. Any active code created through Rise.ai remains fully redeemable, with no dependency on the app being installed. Unfourtunetly, some functionality that is dependent on data that is not stored after a store removes an app cannot be supported as we don't keep customer data after the app is removed (we are GDPR compliant). We also offer a detailed reporting system that allows you to export customer data related to Rise activities at any time while the app is still installed. If you'd like to better understand these processes or need any assistance, I’d be happy to help. Wishing you all the best!
