Earthrise
Australia
Reviews (10)
Good app, does what it says it does. Needed some support to get it working right, but very happy with the improvement to our CR.
Developer reply ·
Thank you for your review 💙 Zydrunas
App did not work out of the box, and required support intervention. This is a Built for Shopify app that does not work. Apps like this need to work out of the box in 2025. Extra star because support was helpful but far too slow to resolution.
Developer reply ·
Hi there, It’s Lydia here, Customer Success Lead from the AOV.ai Support Team. Thank you very much for taking the time to share your feedback regarding the app. First of all, please accept our sincere apologies for any inconvenience the app may have caused, as well as for the delay in assisting you over the weekend. Based on our initial investigation, it appears that you may have used a subscription product as the gift product, which caused it to not work correctly. If possible, we would truly appreciate the opportunity to assist you further with the setup and make things right. As a gesture of goodwill, we would be happy to offer you 3 months of free usage of the app, giving you ample time to fully test and evaluate its performance. During this 3-month period, I will personally provide priority, one-on-one support as the team lead to ensure the app is configured correctly and works smoothly according to your requirements. I have also sent you a separate email with more detailed information regarding this issue. Please kindly check your inbox and let us know your thoughts when you have a moment. We truly hope you can consider granting us a second chance to support you better. Looking forward to hearing from you soon. Best regards, Lydia
Too buggy, stopped working twice in high volume sales periods.
We like the app, and the value it provides to our users, it had some issues but they were promptly resolved by the great support team at RevenueHunt. Would recommend this app to anyone looking for a personalised customer experience. We've had a great improvement to our conversion rate since installing and embedding the quiz.
Developer reply ·
Hi Adam, thank you so much for updating your review — we really appreciate it! I’m glad to hear that the quiz is delivering real value for your users and driving a noticeable improvement in your conversion rate. We also truly appreciate your patience and collaboration as we worked through the earlier issues together. It means a lot to have your trust, and we're fully committed to keeping things running smoothly for your team. If you ever need anything — whether it's further optimization tips or technical support — we're always here to help.
This app has literally saved us hundreds of hours. We no longer need to manually fulfill our AusPost orders, we just use this app instead. It prints the label, fulfills it, and even sends the customer the tracking code. Can't believe we went this long without it. Highly recommend it + the team behind the app have incredible customer support. Thank you!
Developer reply ·
This means so much to us! We’re thrilled to hear how much time the app is saving you and your team. Knowing it’s making your AusPost process stress-free makes all our work worthwhile. Thanks for trusting us and for the recommendation!
Love it, so easy to use. Loved the support! The team are so awesome. Thank you.
Developer reply ·
Your review means a lot to us – thank you! 🙌 If there's anything you need or any questions you have, please don't hesitate to reach out – we're here to help! 😊
Excellent app, does exactly what it says it does. Umid was very helpful in supporting us to set this up. Our conversion rate has gone up since using this app! Thank you Rubik!
Developer reply ·
Thank you so much for your kind words! We’re delighted that Rubik Variant Images has had such a positive impact on your store's performance. We're also happy to hear that our support team could assist in getting everything set up. If you ever need further help or have more questions, don’t hesitate to reach out!
Great app, works very well and customers really like it.
Developer reply ·
Hello Earthrise, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
