Playblue
Ireland
Reviews (7)
This is not the first search app we used but easily the best. Cheap and works brilliantly also super easy to integrate.
Very slick and professional. Impressive but at $39 a month is far from cheap. Update: - Had to uninstall Super slick and the dashboard is wonderful but for a medium size store to be charging $99 a month is madness At that price it's worth my while writing my own version with the API.
Well it sends review emails that look well. Which is great but the recommendations are not so great, I have no idea where it gets the products to recommend but it doesn't seem to be base on much logic it seems to be a very closed random selection. Also this is not free as advertised or even close. Now I write apps I understand you have ongoing costs and $30 is maybe IMO expensive but explainable, but please don't advertise as free it comes across as a little underhanded lads.
Impossible to fault it. Works really well and looks really great. We were using Zendesk but tawk.to is easily a match for it (much cheaper too) and much easy to integrate in Shopify.
Developer reply ·
Hi Playblue, Thank you for choosing tawk.to and for sharing your review with the community! We appreciate your feedback and are happy to know that you find great value in using our app. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
First the positive , It works after a bit of fiddling and trial and error. Now the less positive, the install is messy as you need to let them do it really and they make loads of changes to the theme which frightens me. Support is slow too taking about 20 hours for a response for me on a question. Finally and most importantly it is ridiculously priced. I have to pay $40 / month for this app. No idea how they can justify the price as I don't see where the ongoing cost is to justify the exorbitant prices. I have great apps like Yo for $6 and Also Brought for $5 and Live Search for $4 all great useful apps. How this app can cost $40 is beyond me. Luckily alternatives are appearing which will normalise this quickly I'd say.
Developer reply ·
We're sorry your experience with our app was not up to the mark. We'll try harder to match your expectations.
Super easy install and configure also much more reasonable price to competitors. One little quirk I've seen is the old default search seems to still be running under the live search but not such a huge problem.
Simple to install, just works. A few tweeks needed to get the visual aspect of the product display needed but overall great.
