TRANZEND TW

Thank you Charlene to the customer service of this APP for the instant reply to the message. My questions have an answer, and they are done with Charlene and Raneen.

因近期系統抓不到傳統地圖超商資訊而使用，這APP能抓取消費者填寫地址後的附近超商解決這方面問題。 客服回覆迅速且專業，即時解決我們當前問題。相當感謝APP團隊從0到1的建置，也為我們設想最優惠方案(Shopify年費可申請免費Carrier Service)。

I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.) Possibly one of the worst customer services experienced from any app on Shopify or any other criteria. Think twice if you're thinking about going for them.

I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.) Possibly one of the worst customer services experienced from any app on Shopify or any other criteria. Think twice if you're thinking about going for them.

推薦這款APP！雖然介面和客服是英文。但裡面有中文翻譯界面，所以中文網站仍可適用這款APP。功能齊全、介面乾淨易懂，也可從免費的版本開始試用。另外，除了在指定網址pop up出現問券視窗外，也能只設定連結選項，EDM給你的消費者；填寫UX也是很棒的

The CS is very kind and patient, I have some new problems ,the CS even call technical team to help. Setting is easy and work, Great APP!