Prolux Cosmetics

amazing app, beautiful effects and free!

Ced Commerce has impressed me yet again with their fantastic service! I truly appreciate the team’s dedication to providing the best prices and excellent customer support. A special thanks to Suryansh for walking me through the setup of my three shops on a video call—your guidance was incredibly helpful and made the process so much easier.

My experience with this service has been nothing short of disappointing. The app is highly unreliable, working properly less than 10% of the time. When integration errors occur, it takes up to a week to resolve them—an unacceptable timeframe for any business. The management team seems completely indifferent to their customers' needs. I was promised a discounted rate for onboarding three stores, only to have it revoked without any warning. I discovered this change after being downgraded to the cheapest tier, which disabled syncing and left 50 TikTok orders unprocessed. It’s clear that their priority is profit, not customer satisfaction or honoring agreements. Although the customer service team is friendly, they lack the authority to make meaningful changes. To make matters worse, many of their 5-star reviews appear forced. Customers are pressured to leave positive reviews immediately after setup, often with a screenshot as proof. I strongly doubt many people continue using their service over time. Overall, this service is overpriced and unreliable. There are numerous better and more affordable alternatives that provide consistent functionality and genuine support without the hassle.

This Shopify search app has been outstanding! It provides a complete and efficient search experience, making it easy for customers to find what they’re looking for. The integration process was smooth, and it worked perfectly with my store’s theme. But the real standout is the customer support—they went above and beyond to assist with setup and promptly resolved any theme-related issues I had. I highly recommend this app to anyone wanting to improve their store's search functionality!