Fat and the Moon Wholesale
United States
Reviews (4)
We needed a simple application to ensure our B2B customers were staying current with our policies, to acknowledge any updates before placing an order, and to give us a native means of tracking agreement per customer account. This app keeps it simple but is highly functional, I needed some customization done for display purposes and their support team had me taken care of within 5 minutes - most app devs take at least a day to respond, let alone complete the request at hand. Very quick and helpful! Only suggestion would be for the ability to use font/formatting from our own theme for the T&C text, regardless I would highly recommend!
There truly isn't a comparable app on the market - we searched for MONTHS trying to locate a native means of invoicing for our wholesale clients that could also serve as an accounts receivable portal. (For point of reference, we've used QBO exclusively the last 5+ years, and we've been trying to centralize our analytics as well as streamline our order / invoice process within Shopify for some time.) Sufio takes the cake, bar none. It integrates well with virtually every aspect of Shopify and is totally conducive to our existing wholesale workflow. The development team for Sufio has been nothing short of INCREDIBLE the entire way through getting us set up, as well as in dialing in our custom templates. This applies equally to aesthetics as it does to functionality; we are exceptionally particular about the presentation of our brand (as well as the importance of attention to detail in all respects) and Sufio's support team has consistently met our requests with the utmost patience and a sincere desire to understand / meet our needs. Bringing them on has been a game changer for our business, straight up. We would love to see an option in the future for packing lists that also support split shipment breakdowns that could be included per package in a given shipment. Having a comparable template to our new invoice feature would make for an incredibly well rounded customer experience and allow for us to operate further from a singular platform.
Developer reply ·
Firstly, thank you so much for taking the time out to leave this amazing feedback for us. Honestly, the whole team appreciates this as it's such an effective way for us to understand what our users like and what they would like to see in the future. Our support team are proud to help our users and we hope to always provide some kind of solution to take the stress away from invoicing. Indeed, our packing slips are being looked into at the moment so that we can implement these improvements and try and make the shipping process more seamless. Sufio is constantly evolving and we're excited to see the direction it will be taking this year!
We love this app! The developer support has been incredible and the baseline format is exceptionally functional. It has given our return customers the ability to expedite their order process, which has been a significant challenge to accommodate with 150+ products and variants - being able to consolidate our listings in such a visually digestible manner has been a serious game changer for our business. It would be great to have the means to make more design edits - choose different default display options (alphabetical vs newest through oldest listings), designate different fields for Product Category (by product type vs by collection), include direct links to product pages, etc.
Developer reply ·
Awesome to see that you are getting value from the product! We are adding some of those filtering suggestions in the next 1.5-2 months :) Feel free to contact us for a demo to see it before it goes live! - Wholesale Helper Team
I have been searching for the means to create analyses that will allow for extremely precise reports to be generated, and only when specific parameters are met. This app takes the cake - their customer service was incredibly engaging, extremely helpful, and surprisingly thorough in helping me implement some of my first reports. Would highly recommend to anyone who has a need for precision breakdown of data as well as the ability to schedule out reports to multiple recipients.