Pet n Pony

Penelope helped me to get setup it was quick and easy to do, great app. thanks

Amazing App an absolute must have for any shopify store owner. My interactions with the team at Altera have always been helpful and accomadating. even implementing new features on request within a few hours.

Brilliant customer support who will help onboard you and assist with any issue or questions you have. the system its self is very good at monitoring and repricing your products so that you are competitive in the marketplace.

although the app looks great and im sure it works well unfortunately it doesnt work with our theme. after installing and setting it all up i reached out to support who pushed me towards the install guide. i explained several times my issues and sent a video of the issue and the response was it looks like my theme is not compatable. it would help if they had a list of compatable themes to save people time trying to install an app that wont work. If they can resolve the issue id be happy to try again. theme: Turbo - by out of the sandbox

SEO Manager sets my SEO on autopilot! we have a store with 1000's of seasonal products and arent able to go into each product and individually edit the seo or image alt tags. Now with the use of SEO Manager we can set specific titles and descriptions for our products and set them accross all of our products with 1 click. It also redirects my broken links so i no longer have any, which would of took me weeks to manually process. The app helps to take some of the workload associated with running an online store off me so i can concentrate on creating new listings or fulfilling my orders. thanks SEO Manager PetnPony

Where do I start! the idea and roadmap they have are great but what they say they offer doesn't work. We are UK based and find Fundamental things like the invoices are wrong as they show the price and the tax added together as the order total so the customer thinks they are paying more than they are. Shipstation told me this was fixed in version 3 but it isn't. The support they offer is poor. I have been trying to get set up for 5 weeks and the person I am speaking with who I have to book in a 30min appointment with once a week doesn't know the system and has to create support tickets for every issue I have. they have issues with exporting data, booking in certain labels like royal mail jersey or DPD Ireland. The automation rules they have are hit and miss and it seems to take time to make amendments. you have to reload the page numerous times for things to take effect. I would be more than happy to change my rating if these things are addressed. I have tried with support but when you get an email in reply to a phone call asking if I still have a problem to get in touch. I wouldn't have contacted them in the first place if I didn't have a problem (i would just like some help). I'm trying to give them my money and they aren't able to help me to do it. for anyone thinking about moving to ship station its not a 1 click setup and there is an awful lot of work to do to get things working as you need and if you're like me you will find some basic features are missing.

awesome app for push notifications that work. its a must-have app to communicate with your customers. works great for us at www.petnpony.co.uk

Great app for capturing emails and retaining customers through exit offers. Thanks this has helped grow our email lists. www.petnpony.co.uk