HERC'S Nutrition Canada
Canada
Reviews (3)
Been using this app for 3.5 years. While functional, be careful on billing. They charged us almost 1.5 years for features that were not agreed to. Then have the smugness to respond "well you should have looked more carefully" Not something you want to hear when supporting this app for since 2021. Happy to see the native shopify analytics and reporting become more sophisticated with custom features now.
So far so good. The customer service is great. Im not fully integrated with this app yet so more to come..
This app sucks. Its incomplete. You have to manually add product dimensions each order? It was promising.. but what happens if you have 100 orders an hour.. you have to set one default fallback dimension and weight and have that auto applied to each order? cmon man. even basic cheaper apps have that option. Until they come up with an export/import feature.. they shouldnt be on here for anything other than very small shops
Developer reply ·
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users. It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Nitish Team Postmen
